azpsm
fort wayne,#2
Tue, September 15, 2009
i have been with autozone for almost 6 years now. i know about pfc's being discontinued. and the proper way of handling this problem. you do have valid points in your story, however, with what you are saing as a former mgr, you are untrainded, or were trained but didnt pay attention. and may have miss understood.
yes, the pfc's were dropped. the way it is handled is, you pay for a set of golds, for the price you paid for the pfc's. ther is no edit button. a psm or higher has to price overide it. the you bring your old pads back and get a damaged return on your pfc's for the purc price. this deletes the pfc's from your file and leaves the golds active. you now have a lifetime again. for the original price.
you obviously dont know what your talking about your brakes. if your pads are met to met. then your not hearing a slight sound..... your hearing a very bad grinding noise.
your right the cust should not suffer from the changes. and as a former psm/mgr, you would know if you have a complaint. you would go the dist mgr, then regional mgr, then divisional mgr if needed.
obviously you think you have alot of knoledge about how az works, escp being a mgr, but are being way to vague, and not using the right tems that we use.
so my conclusion. is that you are a pissed off cust, possably mistreted. tring to act like a former employee that dont have your facts right. or you are an ex employee, and you were never a mgr, just a red shirt, and with you lack of our policies, prob didnt work for us very long, if at all.
write back when u actually know what your talking about
Dave
Edmond,#3Consumer Suggestion
Sat, July 30, 2005
To maintain a warranty that WAS orginally a lifetime and is now 2 year. Here is what should be done. The AZ'r should sell the new SKU'd Carbon Metallic set of pads and then generate a "Damaged Return" and process both transactions at the same register. A manager's password will be required. This procedure keeps monies correct and the customers ORIGINAL warranty file intact. All store personel were trained on this matter. The bottom line is this, any customer that had lifetime warranty parts will continue to have lifetime warranty parts.