Town Walk Management
Hamden,#2UPDATE Employee
Thu, July 23, 2009
I am the manager of this community and would like to respond to this unfair posting. These residents moved out of their apartment 9 months early and stopped paying rent. The apartment was not reoccupied until March, at which time the residents were relieved of the remainder of their financial obligation to the community. If these residents had requested to transfer to a smaller unit we would request a new seucurity deposit and a transfer fee (if transfer occurred during their current lease). This is not unfair. In comparison, if you were leasing a vehicle and decided a few months into the lease you wanted to switch cars, there would be fees assessed. The same holds true with an apartment. The community NEVER requests first and last month's rent. The statement made by residents saying we required a 60 day notice for a lateral move and could not guarantee the apartment they chose would be available and ultimately leave them homeless is ridiculous. The residents also state that we charged them rent for months the apartment was re-occupied by new residents. This is untrue. They are relying on information from neighboring apartments with approximate guesses as to when someone moved in. We have the lease and can back up our charges legitimately. The residents moved out and left behind piles of boxes and trash and their carpet was laden with pet urine (although they previously posted on other sites that they never even had a pet, yet their lease and guest card all show they did. They also paid the monthly pet fee while they were here!) In addition, extensive cleaning was required. There was damage to window blinds and vinyl siding. We provided the residents with pictures of the damage and have yet to hear a dispute personally. The residents also state that they were told we change all carpets after move out if the apartment had been occupied for at least a year. This is also untrue. The carpets have an 8 year lifespan with reasonable care and cleaning. It is understandable that residents are upset when they owe money upon finalization of their lease. However if the money is owed due to lack of payment on a contracted obligation as well as damage to the apartment, it is unfair to state the management company is being unfair in their practices. We are just holding residents responsible for their actions and obligations.