I too was ripped of by the Company that sells Avalure products, the same problem as the other customer had, I had too. I did not see the "you need to call us within 14 Days and cancel" button either. Called the company and all what they told me I got stuck with the items and all they can do is refund me 30 % and cancel my account. I am wondering how many else have benn suckered into this?