- Report: #1223314
Complaint Review: Avangate Inc. - Redwood City California
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Author Confirmed
Why?
Avangate Inc.
900 Island Dr #203 Redwood City, 94065 California, USA
Phone:
(650) 249-5280
Web:
http://www.avangate.com/contact-us/
Categories:
Business Rating:
(0)
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Avangate, Inc. Bit Defender (Antivirus Software) Double Charged for the exact same product and refused to refund one of the two charges. Redwood City California
2015-04-1812:01:54
Warning: Stay Away From This Company!!!
Avangate has an "auto renew" that they automatically enable when you register and open up an account on their website.
My Story with Avangate is that I did not catch the "auto renew" being enabled when I went to renew in 2014. I renewed (4) days before my expiration to get the discounted price and (4) days after I renewed (early), and paid for that by credit card, they charged my credit card full price ($79.95) for the exact same product (due to the auto renew being enabled).
So, in other words in April of 2014 they charged me TWICE for the same thing. Avangate's customer "support center" refused to refund the extra (second) charge claiming it was past the refund period. Yes, I did not notice this second charge for 2014 until renewal time April 2015. But, that should not matter. Avangate should not (ethically) collect charges for the same product twice.
Despite submitting proof (credit card statements) to Avangate's customer "support center" they refused to admit to, or refund the second charge.
Avangate, as far as I am concerned, does not seem like an ethical company! I will never do business with them again!
Beware of their "auto renew" on their website, which they automatically enable when you register, and buy their products online.
My guess is that like me, the "Auto renew" is not something a lot of folks will catch.
