- Report: #1220391
Complaint Review: Avangate Industries - Internet
Reported By:
Gasman2 -
Wheelers Hill, Louisiana, Australia
Submitted:
Updated:
-
Author Not Confirmed
Why?
Avangate Industries
Internet, USA
Phone:
Call 1-800-910-8801
Web:
www.tweakbit.com
Categories:
Business Rating:
(0)
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Avangate Industries Purchased Tweakbit Driver Updater & Tweeakbit PC Booster. The license Code for the PC Booster did not work and the Updater program when it was run corrupyed my computer requiring a complete reboot. Under Avangate's guarantee I requested a refund of my purchase cost and requested Paypal to act on my behalf. The software was removed from my computer before it caused the problem again. I started a dispute with Paypal which was escalated to a claim and the case was dismissed without any notification to me. It is important that Avangate honor their guarantee and refund the cost when programs do not do what they ,Avangate, claim they do. Unknown Internet
Software Tweakbit Driver Booster Updater was purchased from Avangate over the internet on 20th. March 2015. The program was downloaded and the License Code was entered and the program run to update 20 out of date Drivers. Half way through the process of updating my computer blue screened and stopped working. Through a recovery program, I restored functionality of my computer and tried to run the Driver Booster program again with the same result.
I removed the program from my computer after restoring its function and through Paypal requested a refund of my purchase cost from Avangate under their policy of refund if not completely happy within 60 days of purchase. Avangate refused to refund my money. I instituted a Claim through Paypal which was escalated after Avangate's refusal to refund. Unilaterally my claim was abandoned without any notification to me.
My consumer rights have been abrogated and Avangate have a duty of care and consumer rights to refund my purchase cost.
I also wish it to be known to other purchasers of their software that they do not honor their guarantees.
