- Report: #1019546
Complaint Review: AVANGATE IOBit - Redwood City California
Reported By:
Pierre-Alain -
Virginia Beach, Virginia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
AVANGATE IOBit
555 Twin Dolphin Drive, Suite 155 Redwood City, 94065 California, United States of America
Phone:
(650) 249 - 5280
Web:
www.avangate.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AVANGATE IOBit Fraudulent Debit Card Billing Redwood City, California
I connected to a site (Playhive) to download a patch for a game and I had to give the number of my debit card to set an account and get a free membership for 5 days. I have printscreened the page and it is well written that no charge would occur on my card.
I checked my account just after to see that a pending amount of $29.99 had been charged. I called my bank customer service to know who was behind this. He said : Avangate IObit.. While holding on the phone to have further informations from my bank agent,I checked on internet about this company and request a direct denial of this charge on my account as well as a cancellation of my debit card.
I called (18777470005)the site which proposed the downloads and they told me that my card would not be charged.
For checking or investigation purpose please find the path used to get to this faulty site:
https://www.stonerplay.com/signup?sf=eone&ref=4798141&rot_id=61&sid=387&q=Thief+3+Deadly+Shadows+Fix+Package+For+Windows+7+By+Revexey+&cid=1587169028.1361562584961
I checked my account just after to see that a pending amount of $29.99 had been charged. I called my bank customer service to know who was behind this. He said : Avangate IObit.. While holding on the phone to have further informations from my bank agent,I checked on internet about this company and request a direct denial of this charge on my account as well as a cancellation of my debit card.
I called (18777470005)the site which proposed the downloads and they told me that my card would not be charged.
For checking or investigation purpose please find the path used to get to this faulty site:
https://www.stonerplay.com/signup?sf=eone&ref=4798141&rot_id=61&sid=387&q=Thief+3+Deadly+Shadows+Fix+Package+For+Windows+7+By+Revexey+&cid=1587169028.1361562584961
1 Updates & Rebuttals
ccpa939
Virginia Beach,Virginia,
United States of America
Fair rectification of AvangateIObit
#2Author of original report
Sat, March 02, 2013
Hello,
I have been contacted by the customer service of Avangate IObit, and they have explained in details what happened. They have refunded the money on my account, and have made me a fair proposal to generously extend my license at no cost.
I appreciate the fact that their customer service is concerned about issues and was fast to communicate with me and rectify the situation. I will continue business with them.
Thank you.
