- Report: #1175036
Complaint Review: Avangate - Internet
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Author Not Confirmed
Why?
Avangate
Internet, USA
Phone:
703-573-2344
Web:
www.avangate.com
Categories:
Business Rating:
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Avangate Slim Drivers Bait and Swtich Internet
I foolishly agreed to buy the Avangate "upgrade" on my Slim Drivers program. After much discussion and difficult to understand personnel, I finally agreed to let them do a diagnostic remotely and I bought the services for $199.99. I told them I could not afford that. They told me not to worry, I would not be charged until the 30 day grace period was over.
After being on the phone for the better part of an hour and half, my computer was "fixed". I think it does perform better, but I have to wait and see.
I looked at my bank account on line that night after our conversations (numerous) and found they had charged my account the full amount. When I called to complain that this was not the agreement, the best they could offer was reducing the price by $100. A lot of the problems stemmed from the language barrier and poor customer interface - techs were arrogant when i asked questions so I should have known I guess.
I am stuck with this now and can only hope that my computer improves. So far it seems to have, I don't know. Please beware when dealing with these people.
