Sky
Lexington,#2Author of original report
Thu, April 23, 2009
We received notice from our bank that Avanquest.com, Avanquestusa.com did issue a refund for $57.85 but we remain disillusioned and dissatisfied due to the mistreatment. I do not believe we would have received this refund without the chance to post this complant on RipOffReport.com. Because of the following Avanquest.com / Avanquestusa.com policies and procedures, we will NOT do any more business with them: - great hassles in obtaining this refund, - the lies told to us by the customer service reps, - the original promise to refund this that never happened - lack of an option to speak to a refund agent on their telephone answering system that screens calls, - apparent failure to remove the "Babylon 7" product from their catalog so other customers do not get cheated. I cannot recommend doing business with Avanquest.com and Avanquestusa.com; and, I do not trust them at all. We spent hundreds of dollars with them this year alone and were planning to buy more when they began dishonoring their guarantee. For a pittance, they destroyed a customer relationship that could have produced thousands of dollars in income through our recommendation to others and our own future purchases. Trying to rip off good customers does NOT pay.
Sky
Lexington,#3Author of original report
Mon, April 20, 2009
After we posted this complaint, Avanquest.com / Avanquestusa.com sent an email to us stating that they intend to issue a refund. If the refund is received by our bank, we will update this ripoff alert accordingly. ---Sky, 4-20-2009; 3:29 p.m., E.S.T.