I recieved an email notice to receive a "Free Bottle" of the Avanti Skin renewal by just paying the S&H. Got the box but never opened it. Today I got two emails stating that both my products are on the way at the cost of nearly $100 for each. I called to say that I didn't order or authorize these purchased as I only wanted the Free sample that was promoted.
When I tried to cancel the order they said I had authorized it as there was an indication in the 'fine print' that once I get this free order I automatically authorize the renewing purchase of this expensive product. They wouldn't cancel it or allow me to return it, even unopened, as it would be contaminated. She kept repeating that I had authorized the payment because this was a 14 day trial.
I completely understand the difference between the concept of trial order and getting something that is advertised as free. I asked to get the headquarters address to write them about this basic scam but she would not offer any names or addresses. Their website still says - free bottle - at the top.
I don't believe that you can say that something is free and then slip in the fine print that you're actually signing up for a automatically refilled order if you don't cancel in 14 days. Bait and switch. These people are totally unethical. I am sure that the Shark Tank mentor (which is supposedly how they got their big push) don't teach people to rip-off customers in this manner. Probably not where they learned these tactics (but if they did - shame on Shark Tank).
There seem to be a number of other similar complaints. This is a total crooked rip off operation.