I ordered an arrangement, with teddy bear and balloons for my granddaughters birthday. I paid extra for the delivery to be made prior to 1:00 pm on a Saturday, 03/03/2018, her actual birthday. She never received the arrangement or anything at all for that matter. I have called them multiple times, trying to get to the bottom of this. I have been lied to multiple times. They have told me that it was delivered, then changing the story to they could not reach the contact number they had. They left a message with the cotnact number. The order was delivered twice. They will try to help out. None of the comments were true! The delivery as of 03/05/2018 at 2:00 pm has not happened. The last lady hung up on me!