I'be been ordering premium floral arrangements for my aging mother (80's) from this website but I never
saw what she received. This year, my sister was there and sent me a picture of what my 85 year old
mother received for her Garden Club Christmas luncheon that she hosted. I was appalled. I sent an email
to the company immediatey: no response. I called the company and they wanted to give me a $20 dollar
credit on my account, and 10% off my next order. I refused, and requested to speak to a manager. I was
transfered to the "Manager's Number" for a call back that day between a certain time: no call back. I called the
next day: same senario, only this time I was offer $10 off and 10% with the same results. I contacted my
credit card company to have the charges disputed, who at first declined, until they heard the whole story. You
see exactly what I ordered on their website, had 3 arrangement left, with immediate delivery to my mother's home
town. The credit representative immediately disputed the charges for me, when I pointed out the company's
lie, AND she brought up their customer satisfaction full refund policy within 7 days that SHE found on their website.