- Report: #155223
Complaint Review: Avis Car Rental - 20th And Arch Streets Philadelphia Pennsylvania
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Avis Car Rental
20th And Arch Streets Philadelphia 20th And Arch Streets Philadelphia, 19103 Pennsylvania, U.S.A.
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Avis Car Rental AVIS FALSE ARREST JAIL LOCKED UP COURT PAY NEGLIGENCE 20th And Arch Streets Philadelphia Pennsylvania
*Consumer Comment: I'm sorry for your plight.
*Consumer Comment: I'm sorry for your plight.
*Consumer Comment: I'm sorry for your plight.
*Consumer Comment: I'm sorry for your plight.
*Author of original report: SECURE OR JUST LYING ?
*Consumer Comment: You already said that.
*Consumer Comment: You already said that.
*Consumer Comment: You already said that.
*Author of original report: CHARGES DROPPED .
i'm a divorced middle aged white male. i own a 1991 volvo turbo wagon with 165,000 miles on it. i have a college degree from penn and a graduate degree from rutgers in zoology. i used to work in public health but i contracted legionnaires disease now i sell antiques, books, art and phonograph records, both in lancaster county pa. and on the internet.
back in late october i was having electrical problems with my car so i made arrangements with avis to rent a car on tuesday the 26th for 1 day so that i could get my picture taken at the state license center to get photo drivers license which was about to expire on my birthday, october 30th, trick or treat night. also i needed to close out a pobox in new jersey where i formerly lived. i also made arrangements to rent a car from that thursday until sunday because i had antique business in lancaster county. i had an appointment with an auction company to drop off items. this appointment had been made 6 weeks in advance. i also needed to straighten my booths out, go through my garages and various other chores. i had hotel reservations for 3 nights.
so, i picked up the one car on tuesday. a remarkable gran futuro, torrini, machismo or something. just what a 56 year old antique dealer needs. i couldn't differentiate between the wipers, headlights, horn or turn signal levers and buttons!! but i did manage to get my photo drivers license and close out my po box. ariving home i parked right in front of my apartment building where i share a 2 bedroom apartment with my roommate. i saw her returning from the gym as i was parking and asked her if she wanted to go someplace in this grand machismobile. she declined. at that point we entered the building. where she went about her work and i got on the computer.
later that night i thought i may as well bring the car back since i had no further use for it and did not want to get up the next day, wednesday to start feeding the parking meters at 8:00 am. i walked down the stairs got in the car and drove across the street to the avis company lot. OH I FORGOT TO TELL YOU THEY ARE RIGHT ACROSS THE STREET FROM ME !! i could hit their building with a well formed and thrown hard boiled egg. Now i usually use another rental place when my car is driveable and needs repair. my mechanic who i've used for 12 or so years is about 20 miles away where i bought the volvo. the other place WILL PICK IT UP. my volvo was not driveable and that is one of the reasons i used avis. as i approached the avis lot about 50 yards away another person was trying to return their car. repair work had ben going on at the avis lot on thir gates and spike treads and other security items for a few weeks. there are cameras and signs all over saying this premises IS UNDER SURVEILLANCE , PROTECTED BY CLOSED CIRCUIT TV CAMERAS !! THE OTHER RETURNEE AND I WERE TOLD TO GO TO ANOTHER GATE about 20 feet away. the office was closed which did not seem to be a big deal at this time. the attendant closed 1 gate and opened the other for us TO LET US ENTER THE LOT! we both entered and parked our cars. UNDER FULL SURVEILLANCE OF THE CAMERAS! i gave my recipt to the attendant, i'm not certain what he did.
we both left. he heading south on arch street,i heading across the street to 20th and home. i got back on the computer when i got homewhich is my usual nighttime activity. my roommate was still there since this only took about 20 minutes or so. THE NEXT DAY WEDNESDAY I GOT MY ITEMS TOGETHER CARRIED THEM DOWN 4 FLIGHTS OF STAIRS and lft them in the apartment hallway, ready for the next day's trip to ADAMSTOWN. TRICK OR TREAT WAS ONLY JUST BEGINNING !
a day later, thursday i walked across the street ready to get a new rental vehicle and begin my trip. WE CAN'T RENT YOU ANOTHER CAR UNTIL YOU BRING THE OTHER ONE BACK !! i was flabbergasted, shocked. i figured though that this must be a mistake. i had heard stories about employees picking cars up at night and running them to the airport, this must certainly be the case. well it wasn't!! after getting a letter from their virginia office, calling and talking to the security person there i figured this was over. i had also stopped at the avis ofice 2 or 3 x to find out if they had found the car, if they had watched the tape or if they had talked to the attendant who was working that night.
NEVER DID ANYONE AT AVIS say or ask anything about my aborted trip, ruined hotel accomadations, ruined appointments or credit card mixup. they could have cared less. avis does not accept bank debit cards in the philadelphia area because of the large number of stolen vehicles i was once told by a clerk so i guess to them this was just business as usual. 2 months later the police came and arrested me, even the arresting officer said sounds like you have a case. but his superior who he said would probably release me after hearing the story was not at the district jail. so i spent 10 hours in philly jail. since then i've been to court 4 times and am due to be indicted in 2 weeks at which time a trial date will be set. while in jail though a conversation both interesting, serious, sad and lighthearted took place between myself and other prisoner's who were black muslims. at one point they said what's a guy like you doing here ?? all i could think to say was AVIS TRIES HARDER !
Renald
phila., Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
back in late october i was having electrical problems with my car so i made arrangements with avis to rent a car on tuesday the 26th for 1 day so that i could get my picture taken at the state license center to get photo drivers license which was about to expire on my birthday, october 30th, trick or treat night. also i needed to close out a pobox in new jersey where i formerly lived. i also made arrangements to rent a car from that thursday until sunday because i had antique business in lancaster county. i had an appointment with an auction company to drop off items. this appointment had been made 6 weeks in advance. i also needed to straighten my booths out, go through my garages and various other chores. i had hotel reservations for 3 nights.
so, i picked up the one car on tuesday. a remarkable gran futuro, torrini, machismo or something. just what a 56 year old antique dealer needs. i couldn't differentiate between the wipers, headlights, horn or turn signal levers and buttons!! but i did manage to get my photo drivers license and close out my po box. ariving home i parked right in front of my apartment building where i share a 2 bedroom apartment with my roommate. i saw her returning from the gym as i was parking and asked her if she wanted to go someplace in this grand machismobile. she declined. at that point we entered the building. where she went about her work and i got on the computer.
later that night i thought i may as well bring the car back since i had no further use for it and did not want to get up the next day, wednesday to start feeding the parking meters at 8:00 am. i walked down the stairs got in the car and drove across the street to the avis company lot. OH I FORGOT TO TELL YOU THEY ARE RIGHT ACROSS THE STREET FROM ME !! i could hit their building with a well formed and thrown hard boiled egg. Now i usually use another rental place when my car is driveable and needs repair. my mechanic who i've used for 12 or so years is about 20 miles away where i bought the volvo. the other place WILL PICK IT UP. my volvo was not driveable and that is one of the reasons i used avis. as i approached the avis lot about 50 yards away another person was trying to return their car. repair work had ben going on at the avis lot on thir gates and spike treads and other security items for a few weeks. there are cameras and signs all over saying this premises IS UNDER SURVEILLANCE , PROTECTED BY CLOSED CIRCUIT TV CAMERAS !! THE OTHER RETURNEE AND I WERE TOLD TO GO TO ANOTHER GATE about 20 feet away. the office was closed which did not seem to be a big deal at this time. the attendant closed 1 gate and opened the other for us TO LET US ENTER THE LOT! we both entered and parked our cars. UNDER FULL SURVEILLANCE OF THE CAMERAS! i gave my recipt to the attendant, i'm not certain what he did.
we both left. he heading south on arch street,i heading across the street to 20th and home. i got back on the computer when i got homewhich is my usual nighttime activity. my roommate was still there since this only took about 20 minutes or so. THE NEXT DAY WEDNESDAY I GOT MY ITEMS TOGETHER CARRIED THEM DOWN 4 FLIGHTS OF STAIRS and lft them in the apartment hallway, ready for the next day's trip to ADAMSTOWN. TRICK OR TREAT WAS ONLY JUST BEGINNING !
a day later, thursday i walked across the street ready to get a new rental vehicle and begin my trip. WE CAN'T RENT YOU ANOTHER CAR UNTIL YOU BRING THE OTHER ONE BACK !! i was flabbergasted, shocked. i figured though that this must be a mistake. i had heard stories about employees picking cars up at night and running them to the airport, this must certainly be the case. well it wasn't!! after getting a letter from their virginia office, calling and talking to the security person there i figured this was over. i had also stopped at the avis ofice 2 or 3 x to find out if they had found the car, if they had watched the tape or if they had talked to the attendant who was working that night.
NEVER DID ANYONE AT AVIS say or ask anything about my aborted trip, ruined hotel accomadations, ruined appointments or credit card mixup. they could have cared less. avis does not accept bank debit cards in the philadelphia area because of the large number of stolen vehicles i was once told by a clerk so i guess to them this was just business as usual. 2 months later the police came and arrested me, even the arresting officer said sounds like you have a case. but his superior who he said would probably release me after hearing the story was not at the district jail. so i spent 10 hours in philly jail. since then i've been to court 4 times and am due to be indicted in 2 weeks at which time a trial date will be set. while in jail though a conversation both interesting, serious, sad and lighthearted took place between myself and other prisoner's who were black muslims. at one point they said what's a guy like you doing here ?? all i could think to say was AVIS TRIES HARDER !
Renald
phila., Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
9 Updates & Rebuttals
Renald
phila.,Pennsylvania,
U.S.A.
CHARGES DROPPED .
#2Author of original report
Wed, April 12, 2006
After nearly a year in court avis finally dropped the charges. they got their car back months and months ago, months before they dropped the charges. the police had stopped the car for violations and the driver of the car, a known car felon was incarcerated. false arrest and a year in court and legal fees for renting a car from avis car rental LESS THAN A BLOCK AWAY. WHY DIDN'T THEY WALK ACROSS THE STREET AND TALK TO ME. MAYBE BECAUSE THEY ARE NEGLIGENT AND THEY'RE CAMERAS WHICH SUPPOSEDLY PROTECT THEIR PROPERTY AND CUSTOMERS WERE ALL DUMMIES, FAKES. PHONY CAMERAS AVIS ADMITTED IN COURT ! WHY DON'T THEY PUT LOJAC ON THEIR CARS, YOU ARE PAYING HIGHER INSURANCE FOR THEIR STOLEN CARS ! HOW MANY CARS DO THEY HAVE STOLEN A YEAR ? MILLIONS !! MILLIONS, WORLD WIDE ? AND CONSUMERS ARE PAYING THE INSURANCE BILL !!
Robert
Wallingford,Connecticut,
U.S.A.
You already said that.
#3Consumer Comment
Tue, August 30, 2005
There are still some things about your story that don't make sense. Were you given a receipt when you turned over the vehicle that showed date and time the vehicle was returned? If the vehicle was recovered with no damage, why were you arrested? What charges did Avis have you arrested on? Why is it a criminal matter instead of a civil matter? Avis may or may not had a legitimate complaint to the police to have you arrested. Hard to tell for your side of the story. Mostly curious at this point. Good luck with your court case. Hopefully it can be worked out for the best for both you and Avis.
Robert
Wallingford,Connecticut,
U.S.A.
You already said that.
#4Consumer Comment
Tue, August 30, 2005
There are still some things about your story that don't make sense. Were you given a receipt when you turned over the vehicle that showed date and time the vehicle was returned? If the vehicle was recovered with no damage, why were you arrested? What charges did Avis have you arrested on? Why is it a criminal matter instead of a civil matter? Avis may or may not had a legitimate complaint to the police to have you arrested. Hard to tell for your side of the story. Mostly curious at this point. Good luck with your court case. Hopefully it can be worked out for the best for both you and Avis.
Robert
Wallingford,Connecticut,
U.S.A.
You already said that.
#5Consumer Comment
Tue, August 30, 2005
There are still some things about your story that don't make sense. Were you given a receipt when you turned over the vehicle that showed date and time the vehicle was returned? If the vehicle was recovered with no damage, why were you arrested? What charges did Avis have you arrested on? Why is it a criminal matter instead of a civil matter? Avis may or may not had a legitimate complaint to the police to have you arrested. Hard to tell for your side of the story. Mostly curious at this point. Good luck with your court case. Hopefully it can be worked out for the best for both you and Avis.
Renald
phila.,Pennsylvania,
U.S.A.
SECURE OR JUST LYING ?
#6Author of original report
Tue, August 30, 2005
The lot and office has signs all around it saying this lot is protected by surveilance cameras 24 hours a day !! is this just a ruse or an outright lie? as a customer i believed them. when an ATTENDANT is able TO OPEN AND CLOSE SECURITY GATES AT WILL SO EASILY at 7:00 pm ,when other customers are returning items , when this is center city philly and there are supposedly SECURITY CAMERAS all around , and it is a huge company that you have rented from , and other companies allow you just to leave cars ,no i did not think this was an unreasonable or uncommon act.business requires a bit of trust.they,the police recovered the car weeks later undamaged with another person driving it.why did avis wait until january 15th to even REPORT the car STOLEN ?
Robert
Wallingford,Connecticut,
U.S.A.
I'm sorry for your plight.
#7Consumer Comment
Sun, August 28, 2005
However, you handed the vehicle over some unknown person after the office was closed. If you lived right across the street why didn't you return with the vehicle the next morning and turn it in to the office personel? Why didn't you return when you arrived home if the office was still open? Opps, sorry, it was incovenient for you. Did this unknown person give you a receipt showing the time and date you returned the vehicle? Did you have any kind of insurance that would cover theft (your own auto insurance or something from Avis)? Especially since you were to be traveling out of state. Did you report the theft to the police or did you expect Avis to take care of it. You were reponsible for the vehicle until Wednesday morning. You irresponsibly handed it over to just anybody standing in the parking lot. Avis seems to have been justified in having you arrested. It still amazes me. I know several people who are well educated and whom I consider very intelligent (more so then me) yet seem to have not one ounce of common sense.
Robert
Wallingford,Connecticut,
U.S.A.
I'm sorry for your plight.
#8Consumer Comment
Sun, August 28, 2005
However, you handed the vehicle over some unknown person after the office was closed. If you lived right across the street why didn't you return with the vehicle the next morning and turn it in to the office personel? Why didn't you return when you arrived home if the office was still open? Opps, sorry, it was incovenient for you. Did this unknown person give you a receipt showing the time and date you returned the vehicle? Did you have any kind of insurance that would cover theft (your own auto insurance or something from Avis)? Especially since you were to be traveling out of state. Did you report the theft to the police or did you expect Avis to take care of it. You were reponsible for the vehicle until Wednesday morning. You irresponsibly handed it over to just anybody standing in the parking lot. Avis seems to have been justified in having you arrested. It still amazes me. I know several people who are well educated and whom I consider very intelligent (more so then me) yet seem to have not one ounce of common sense.
Robert
Wallingford,Connecticut,
U.S.A.
I'm sorry for your plight.
#9Consumer Comment
Sun, August 28, 2005
However, you handed the vehicle over some unknown person after the office was closed. If you lived right across the street why didn't you return with the vehicle the next morning and turn it in to the office personel? Why didn't you return when you arrived home if the office was still open? Opps, sorry, it was incovenient for you. Did this unknown person give you a receipt showing the time and date you returned the vehicle? Did you have any kind of insurance that would cover theft (your own auto insurance or something from Avis)? Especially since you were to be traveling out of state. Did you report the theft to the police or did you expect Avis to take care of it. You were reponsible for the vehicle until Wednesday morning. You irresponsibly handed it over to just anybody standing in the parking lot. Avis seems to have been justified in having you arrested. It still amazes me. I know several people who are well educated and whom I consider very intelligent (more so then me) yet seem to have not one ounce of common sense.
Robert
Wallingford,Connecticut,
U.S.A.
I'm sorry for your plight.
#10Consumer Comment
Sun, August 28, 2005
However, you handed the vehicle over some unknown person after the office was closed. If you lived right across the street why didn't you return with the vehicle the next morning and turn it in to the office personel? Why didn't you return when you arrived home if the office was still open? Opps, sorry, it was incovenient for you. Did this unknown person give you a receipt showing the time and date you returned the vehicle? Did you have any kind of insurance that would cover theft (your own auto insurance or something from Avis)? Especially since you were to be traveling out of state. Did you report the theft to the police or did you expect Avis to take care of it. You were reponsible for the vehicle until Wednesday morning. You irresponsibly handed it over to just anybody standing in the parking lot. Avis seems to have been justified in having you arrested. It still amazes me. I know several people who are well educated and whom I consider very intelligent (more so then me) yet seem to have not one ounce of common sense.
