- Report: #149951
Complaint Review: Avis - Victorville California
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Author Confirmed
Why?
Avis
14173 Green Tree Blvd. Victorville, 9239276 California, U.S.A.
Phone:
760-241-7794
Web:
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Avis major Credit Card Rip-off! Credit Identification Victorville California
I rent vehicles on a regular basis but have rarely saught to use "Avis" simply because of their idiotic non-sense rules/guidelines concerning "credit identification"
However, I made a reservation w/Avis online on June 21, 2005 for today July 15, 2005 on a 12 passenger van, one-way trip and had a confirmation number.
Once I arrived at this Avis, not only did the manager/owner NOT show a single sign of "customer service" simply by saying "Hello...How may I help you?" (he didn't) but also, after he confirmed my reservation, he asked for a credit card/driver's license which I provided.
My credit card (an accepted major-Visa card) is ALSO my debit, checking, ATM card all in one w/photo ID. The owner replied, you can only use this card to pay for the rental at the "end" of the trip, but NOT to secure the rental upfront. You have to have a seperate "major credit card" w/the required balance available on it.
This situation left my family and I completely stranded without other means to secure a similar 12 passenger van for one-way travel on today.
According to Avis's own rules/guidelines it states: Debit, Check or Cash Cards are not accepted as "credit identification". NOTHING in their policies/procedures states "a seperate major credit card" MUST be used to secure payment!
In fact, I PRESENTED the owner of Avis with a major credit (Visa/$0 balance) card as "credit identification" and further offered to pay for the rental fee's upfront and/or the payment could have been secured via my Bank Card (also a Visa) at the end of the rental.
This owner outirght refused to accept this, nor would he accept my sister's credit card over the phone stating "she wasn't there" and knowing full well this was a medical emergency since
I suffered a heart attack three days prior to today and needed to travel to my destination in order to seek further medical assistance.
I'd like to know, if according to the written policies/procedures an "Avis honored charge card" or "Avis cash pre-payment ID Card" is needed at the beginning of the rental for in THIER OWN WORDS "credit identification" then why was I NOT allowed to use such?
There is NOTHING that states in these policies you MUST secure "payment" with another major credit card! Avis left us high & dry and I will NEVER use their services again. Avis engages in deceptive business practices, probable descrimination and inadequate customer service.
This was a matter of life and death and they could have cared less!!
Michelle
Victorville, California
U.S.A.
However, I made a reservation w/Avis online on June 21, 2005 for today July 15, 2005 on a 12 passenger van, one-way trip and had a confirmation number.
Once I arrived at this Avis, not only did the manager/owner NOT show a single sign of "customer service" simply by saying "Hello...How may I help you?" (he didn't) but also, after he confirmed my reservation, he asked for a credit card/driver's license which I provided.
My credit card (an accepted major-Visa card) is ALSO my debit, checking, ATM card all in one w/photo ID. The owner replied, you can only use this card to pay for the rental at the "end" of the trip, but NOT to secure the rental upfront. You have to have a seperate "major credit card" w/the required balance available on it.
This situation left my family and I completely stranded without other means to secure a similar 12 passenger van for one-way travel on today.
According to Avis's own rules/guidelines it states: Debit, Check or Cash Cards are not accepted as "credit identification". NOTHING in their policies/procedures states "a seperate major credit card" MUST be used to secure payment!
In fact, I PRESENTED the owner of Avis with a major credit (Visa/$0 balance) card as "credit identification" and further offered to pay for the rental fee's upfront and/or the payment could have been secured via my Bank Card (also a Visa) at the end of the rental.
This owner outirght refused to accept this, nor would he accept my sister's credit card over the phone stating "she wasn't there" and knowing full well this was a medical emergency since
I suffered a heart attack three days prior to today and needed to travel to my destination in order to seek further medical assistance.
I'd like to know, if according to the written policies/procedures an "Avis honored charge card" or "Avis cash pre-payment ID Card" is needed at the beginning of the rental for in THIER OWN WORDS "credit identification" then why was I NOT allowed to use such?
There is NOTHING that states in these policies you MUST secure "payment" with another major credit card! Avis left us high & dry and I will NEVER use their services again. Avis engages in deceptive business practices, probable descrimination and inadequate customer service.
This was a matter of life and death and they could have cared less!!
Michelle
Victorville, California
U.S.A.
1 Updates & Rebuttals
Mike
New Orleans,Louisiana,
U.S.A.
Acceptable Forms Of Credit ID
#2Consumer Suggestion
Wed, January 09, 2008
The way is works is like this: The computer system Avis/Budget uses is able to differentiate between Credit/Debit.. So, locations that don't take debit cards... if you were to run it through the computer, would come up with a message telling you that it's a debit and to ask for a different card.. Locations that do take them will say "Debit Card Used" when ran through credit card swiper. As long as it says "Debit" anywhere at all on the card they can't take it (even if it is a credit/debit card). And as far as the $0.00 balance... it needs to have at least $200 on it to hold. Reasons being, what if you don't return the car when you say you will (they need to be able to take that money out), or if you steal the car (happens a lot believe me).
