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  • Report:  #1534677

Complaint Review: The Joint - Phoenix AZ

Reported By:
forrest - Phoenix, Arizona, United States
Submitted:
Updated:

The Joint
245 e bell rd #5 Phoenix, 85024 AZ, United States
Phone:
6025305108
Web:
thejoint.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I canceled my account back in December of 23 during my last visit to the joint. 

 

On sept 20 2024 I noticed that my account was still getting billed $79 per month so I called in to figure out what happened and was told I have to physically come in and cancel again.

 

I promptly went in and canceled again and was refused a refund for the services not rendered.

 

I disputed the most recent few charges with my bank and while going though my billing statement I noticed that my wifes card on my account was also being over charged.

 

Her membership is and has been $69 per month but starting September 27th 2023 they started charging her $79 per month also. She is not two people and does not have or need two memberships.

 

she called in today 10/24/24 to try and figure this one out but the front desk lady was unwilling to help.

 

Effectively The Joint has stolen 12 payments of $79 from us on my wifes card totaling $948 and 9 payments on my card totaling $711 for a grand total of $1,659



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