Complaint Review: AVON Products - Allied Interstate - Morton Grove Illinois

The Avon defenders seem to be missing the part of the report where the poster states that she HAS tried to contact the company to straighten this out, but that the company is irresponsive. Also, according to the reporter, the debt WAS paid and was not applied to her balance for some reason. The advice that has been given thus far seems to ignore these points. Now that we have the issue back on track, what is the reporter to do? Here's my advice: First, find out who is Avon's registered agent for service of process in your state (the person who's job it is to receive legal notices). You should be able to get this info from your Secretary of State's (or equivalent agency) office. Then send a certified letter to this person stating why the debt is invalid, demanding that they cease and decist further collection activities, and asserting that you will scrutinize all activities for any FDCPA or FCRA violations, which you will prosecute. Enclose a copy of the canceled check. Be sure to keep a copy of the letter for yourself. This should take care of the problem. If it doesn't, come back for further advice or, better yet, find yourself a local attorney. Best of luck!

I worked in Avon Customer Service for 3 years and even made pre-collection calls for a while as part of a test program. Here is the collection policy in a nutshell: Avon does not at any time EVER report you to a credit reporting agency. If you have a dispute with a balance owed, it can be explained and arrangements made by contacting them at [email protected] or calling Customer Care. Your final balance is on your last statement. There are 650,000 Avon Representatives at any given time, and all billing and notification is done automatically. If you don't think your balance is correct, then you need to call. It's that simple. Avon's policy is VERY pro-Representative. More than I think you realize. If you are Past Due, you are sent mail notices at 2, 3 and 4 campaigns (4 6 and 8 weeks). After that, you should know that we think you owe money and no further notifications are sent until we forward it for collection at 11 campaigns. That's 22 weeks after the balance was made. That's FIVE MONTHS!!! Furthermore, even if the collection agency TELLS you that they will report you, they cannot, as our original contract never tells you that this can happen. We never pull your credit, we never report your credit and we have never... EVER... sued for a balance owed. Not once in 120 years. So do us all a favor... save your breath... call the number or email... and just tell them why you don't owe your balance... They are paid to help you and they WILL help you.

This is in response to the person saying that Avon will send you mail/notification when you quit or when you owe them money. I can tell you from past/present experience that they do not. If you call Avon or your leaders/managers to inquire about things of that nature, they do not call you back. I also know that from experience. I have called with several problems and questions and the rare time or two when I received a call back is when it was an issue that benefited them, as in a new recruit for them to draw a check off of. I found that Avon makes it nearly impossible to sell for them. For more evidence to support our claims that they do not inform you of any "balances owed" or anything else for that matter, search this site for dozens of complaints from Avon reps all across the country on this very same issue. It also seems that the reason that Avon does not contact these reps immediantly for "money owed", is because they do not owe anything. Most of us have canceled checks and receipts proving our payment, for pete's sake. Yes, Avon is a multi-million dollar company, and from them, you could expect more. They should not be having these types of problems in the multi-million status.

I am both a sales and leadership representative with Avon products. I manage 42 people within my downline. I am very proud to say I am part of a wonderful company. This letter is in response to a women who had a problem with Avon reporting her to a credit agency on something she said she paid for. When someone quits selling Avon, they will recieve several notices by both email or mail, to let the representative know that they are being put into an inactive status and wether or not a balance is due. If she did send a check for payment and the check was cashed, she should have notified Avon with a copy of this check immediately, upon arrival of that first letter. A phone call would not have done any good. This is a multi million dollar company with thousands of payments to process. They would have had to get a copy of the canceled check from you anyway. Any company would have required that. If you could not reach Avon directly, you should have notifed your District Sales Manager or Upline person that brought you into Avon. To be honest with you, Avon does not turn anyone over to a collection agency for at least 11 months after the representative has been removed. Every Avon representative is responsible for their own account. In this computer age, the Avon website has all that available to both the consumer and representative to get any questions and problems solved. Yes, Avon sends products to the representative on credit. They are the only direct sales that does that, and unfortunatley, they loose alot because of it. P.Schatzberg Unit Leader CBA/Honor Society