Avs Software
London,#2UPDATE Employee
Tue, November 25, 2008
Dear Sir, my name is Galina Smirnova, I represent Online Media Technologies Ltd., the owner of avsmedia.com First, I'd like to express our apologies for such inconvenience occured and for the negative emotions you got. But I must say that every day our technical support group and sales group get thousands of email of different content and I can assure you that no email remains unanswered! It's our credo and a value we won't break. The common reason for so-called "no reply" from us is simple, it's anti-spam settings that don't allow our emails to come through. This is usually a case. I also advise you to check your spam folder and you may find several emails from our support team. Now about your contacting AVS PR Rep, as you're writing. Then you probably know me and my email address as I manage all PR issues in the company. I claim that I never received an email from you to my personal email address. I keep getting emails from users from time to time and all issues are resolved in the end. Again I'd like to repeat that our customers are the biggest value we cherish. So, yesterday I found your report on this website and look into the issue. Due to the lack of the personal info about you so far we found 11 registered users with the surname Sheffield and no one with the same surname who made a purchase in 2008. I sincerely believe and hope that we can resolve the issue shortly and I invite you to write to me directly at [email protected] I promise you to help. Kind regards, Galina Smirnova Senior Marketing Manager, Online Media Technologies Ltd.