Complaint Review: Axia College - University Of Phoenix - Internet

Is refreshing to see that all of these no-name 'universities' can fit a WHOLE UNIVERSITY CAMPUS into an office building. Where did real universities go wrong all those years? Get a REAL degree at a REAL University.

I have been going to the University of Phoenix for well over 2 years now and am almost done with my program, BSB/Comm. I have never had a problem. My questions and concerns have always been answered in a timely fashion, my enrollment counselor is really helpful, and I am honestly enjoying my experience as a student here very much....way more than I enjoyed being a student at Western Michigan University. Honestly...maybe I am wrong here, but I am willing to bet you guys just failed a class and have decided to come on here and cry about it to anyone who will listen. I just wanted to spread the word that it isn't all horror stories like these crybabies are saying...it's actually a lot of fun going to school there. I don't work for them, I don't have any endorsement from them...nothing - I just am enjoying my experience being a student with the University of Phoenix. If you are considering going to the University of Phoenix you should ignore these posters, they would probably complain no matter what school they went to.

To find out if you will be attending an accredited school Please check out the web site: chea.org UOP listed and Western International University is listed however I was unable to get any results for Axia College???? Please feel free to do your own research and check

Hey David, In order for your math to be correct as to the number of people that have issues with UOP or AXIA, every single person that has attended would have to know about this website. Since I'm sure that every single person that has made the mistake to attend these pitiful institutions does not know about this website, that blows your math right out the window. Obviously you took a statistics class from UOP, and I'm not suprised that you're way off in your math. Get a clue.

Hey David, In order for your math to be correct as to the number of people that have issues with UOP or AXIA, every single person that has attended would have to know about this website. Since I'm sure that every single person that has made the mistake to attend these pitiful institutions does not know about this website, that blows your math right out the window. Obviously you took a statistics class from UOP, and I'm not suprised that you're way off in your math. Get a clue.

Hey David, In order for your math to be correct as to the number of people that have issues with UOP or AXIA, every single person that has attended would have to know about this website. Since I'm sure that every single person that has made the mistake to attend these pitiful institutions does not know about this website, that blows your math right out the window. Obviously you took a statistics class from UOP, and I'm not suprised that you're way off in your math. Get a clue.

Hey David, In order for your math to be correct as to the number of people that have issues with UOP or AXIA, every single person that has attended would have to know about this website. Since I'm sure that every single person that has made the mistake to attend these pitiful institutions does not know about this website, that blows your math right out the window. Obviously you took a statistics class from UOP, and I'm not suprised that you're way off in your math. Get a clue.

I'm so glad I found this topic about UOP and from reading Tim's response in particular. I went out on a limb and decided to apply for a couple of enrollment counselor positions with UOP in Charlotte and Atlanta. I got a call today about going to Atlanta for a group interview next week. The lady was nice but didn't seem very professional, my gut instict told me to go online and do some research, sure enough I was once again brought to this website (had done research for a company which ended up being a Cydcor establishment). Thanks to those who have shared their story. I for one will not be making the trip next week to Atlanta to try and get a job at an institution like this. A for profit education institution that pressures enrollment counselors that has been investigated by the US Department of Investigation and other agencies? Red Flags in my opinion.......i'll take my chances trying to get into Higher Education as a more legitimate institution.

employee take your eye off the ball. Indeed, the UOP favors rather poorly when viewed through the lens of available facts. There's a FRONT PAGE ARTICLE in the New York Times entitled "Troubles Grow for a University Built on Profits", there's the endless complaints on message boards like this, a ferocious report by the U.S. Department of Education on UOP recruiting tactics, a lawsuit which could bankrupt the school... Here's a quote from the Nation Online about troubling recruiting practices by the UOP... "A recruiter could earn $750 for each student enrolled. Management pressured employees to enroll as many students as possible, and to do 'whatever it takes.' If a prospective student could find a better or cheaper option at a local community college, recruiters kept it to themselves. Employees told investigators they learned that only one thing mattered at Phoenix: getting 'asses in classes.' Federal law, however, mandates that college enrollment counselors not be paid a bounty per student, to insure that counselors do what is best for the student, rather than for themselves or the company."

I'd send an angry e-mail to Lee Finkel at [email protected] he's the director of the dispute office. I'm not sure if he'll help, but I'd love to flood his inbox with angry complaints after he told me that I'm the only student that's had a problem. Dave, Check out (((ROR REDACTED LINK FOR SECURITY PURPOSES))) so you can read postings by ex- UOP employees about how much they hate that company. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Dave, Just because only 47 students were so fed up with the lying and deceit does not mean that there are not others if not thousands that feel the same way that we do. They may not know about Ripoff Report, they may be too scared or nervous to speak out. For that reason I am speaking out. It sounds like a bunch of excuses which is what I am used to getting from UOP anyway. So keep up the good work! Are you suggesting that your counselors are not trained in time management? I work for a very busy family law firm and I am the ONLY paralegal in the office with over an over 50 caseload. Don't get me started on deadlines to Courts and other attorneys and our clients who are in constant need of our assistance. There are many times that I have stayed past my time at work to handle a client emergency, why because I care! Your rebuttal is absolutely ridiculous. I will not keep quiet because you like to work for liars, maybe you need the money which is fine we all need to support ourselves. Don't get upset because "only 47" of us have chosen to out the man. Wasn't MLK just one person? What about Oprah? What about JFK? The list goes on and on and on they were just one, so imagine what 47 people can do! Peace!

Dave, you said, "and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid." It's just those nasty students and all their questions again, eh? So employees are unable to do all their duties in a time sensitive manner, eh? Maybe you should send your labor shortage message to the Pres. of the UOP?....

Dave, you said, "and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid." It's just those nasty students and all their questions again, eh? So employees are unable to do all their duties in a time sensitive manner, eh? Maybe you should send your labor shortage message to the Pres. of the UOP?....

Dave, you said, "and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid." It's just those nasty students and all their questions again, eh? So employees are unable to do all their duties in a time sensitive manner, eh? Maybe you should send your labor shortage message to the Pres. of the UOP?....

Dave, you said, "and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid." It's just those nasty students and all their questions again, eh? So employees are unable to do all their duties in a time sensitive manner, eh? Maybe you should send your labor shortage message to the Pres. of the UOP?....

Now it's McDonalds Dave! You said, "You wouldn't yell at the McDonald's cashier if the line was too long, would you?" Making comparisons between McD's and the UOP? Is UOP the McDonalds of universities? New ad slogan, "University of...."Give me the number 2, and supersize it!""

Do a search here on Rip-off report for "Axia College" and you will find a whopping total of 47 reports! Axia College of University of Phoenix is the fastest growing college in the country with over 95,000 currently enrolled students since its founding in September of 2004. . If my math is correct the 47 Ripoff Report complaints is only 0.00000000000000000000495% of the student population. But with that said, Axia has only somewhere around 2,000 Enrollment Counselors 500 Academic Counselors (bachelor's degree required for that position) and approximately 400 - 500 Finance Counselors serving this HUGE student population! New employees constantly arrive ready to fill the need, but not at the rate needed. There is even more intensive background checking which slows the new hire process. Even if one has been with the university for several years still needs to go through a background check (again) to be promoted. We are attempting to hire quality employees as quick as we can, but this also means that students will get new finance and academic counselors more frequently as student loads are decreased from current counselors and transferred new counselors. However, as with new employees at any company, they can be slow to respond or comprehend and often times get totally overwhelmed with all the details involve - especially in finance. This is not the student's problem, its the popularity of the University and not being able to service student demand as efficiently as we want. Even if Enrollment Counselors stopped doing their jobs people would continue to demand this service we provide. As an Enrollment Counselor myself, I spend most of my time speaking with students who know somebody who's attended/graduated/still attending and even more times than not, potential students don't even want to go the an interview, they just want to know what are the next steps they need to take in order to get enrolled (I do tell these students, "whoa, easy there turbo! Lets make sure that you have all the information you need before you make this sort of commitment." The reason that I am even aware of this website and writing this rebutal is because I have a student who is doing absolutely excellent in her classes, and an absolutely wonderful/highly motivated and positive, with... I'm not kidding you...13 kids, and all her own (If I remember correctly, 4 of them are in college currently and some have graduated). Suffice it to say, she was questioned thoroughly by the Dept. of Ed.; she told me that tax time is hell too. The problem she was having was that she got a new Finance Counselor who has not called her back after two days since she wanted to know if it was time to reapply for financial aid. Finance counselors are reponsible for sending hundreds of "financial aid packets" off the Quality Assurance within seven days of receipt so that students' finance aid gets certified within 35 days. If finance counselors don't get these packets sent-off, student finance documents can expire and that would cause way too many problems to comprehend, especially since the student has to be in class in order to get their financial aid certified. All employees are salaried, which means there are only 8 hours in a work day. Well, when finance counselors have hundreds of files to get sent off of their desks, and their phones constantly ring off the hook with students wanting to know things like when are they going to get their Pell grant money, how much is their grant going to be, etc., and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid. The only way a finance counselor can keep his/her sanity is to prioritize/schedule their day. Aside from making sure financial aid packets are clean and "cert. ready," and collecting verification documents from Pell-eligible students, they also have between 3 and 4 finance reports that have to be completed by certain times through out the day, every day for different departments. This leaves only 1 to 2 hours to call students back. My students' finance counselor showed me her call back list of 35 students that all expect a call that same day. Well, imagine that you only have 2 hours to attempt call every one back, and 5 of those calls lasted only 10 minutes, 2 lasted just 15 minutes and 1 call was 45 minutes because the finance couselor walked a student through FAFSA. Only 13 calls were made, and now that the day is over, the remaining 22 students who did not get call backs are rolled into tomorrow's call backs, perpetuating the cycle. So if it is a simple, non-detrimental question, give your finance counselor some time to get back to you. I don't envy their job, but someone has got to do it. They best way to get a finance question answered is to call your original enrollment counselor, even if you way past your first block. Believe me, enrollment counselors want to make sure that you continue your education and love to hear how their students are doing. If a student has a problem or concern with the school, they will assist you in solving it. They are the ones told you how great UOP is, and truly believe this as well. More than half of enrollment counselors are attending university of phoenix because of the tuition benefits; most are practicing what they preach. The main reason students don't continue receiving weekly calls from their original enrollment counselors after the first block is because they are mainly there to assist students in a pro-active role with the first block, then as students become more well-versed in the Online Learning System, they no longer need weekly "check in" calls, but are available to talk to student from time to time in a back-up role. You wouldn't yell at the McDonald's cashier if the line was too long, would you?

Do a search here on Rip-off report for "Axia College" and you will find a whopping total of 47 reports! Axia College of University of Phoenix is the fastest growing college in the country with over 95,000 currently enrolled students since its founding in September of 2004. . If my math is correct the 47 Ripoff Report complaints is only 0.00000000000000000000495% of the student population. But with that said, Axia has only somewhere around 2,000 Enrollment Counselors 500 Academic Counselors (bachelor's degree required for that position) and approximately 400 - 500 Finance Counselors serving this HUGE student population! New employees constantly arrive ready to fill the need, but not at the rate needed. There is even more intensive background checking which slows the new hire process. Even if one has been with the university for several years still needs to go through a background check (again) to be promoted. We are attempting to hire quality employees as quick as we can, but this also means that students will get new finance and academic counselors more frequently as student loads are decreased from current counselors and transferred new counselors. However, as with new employees at any company, they can be slow to respond or comprehend and often times get totally overwhelmed with all the details involve - especially in finance. This is not the student's problem, its the popularity of the University and not being able to service student demand as efficiently as we want. Even if Enrollment Counselors stopped doing their jobs people would continue to demand this service we provide. As an Enrollment Counselor myself, I spend most of my time speaking with students who know somebody who's attended/graduated/still attending and even more times than not, potential students don't even want to go the an interview, they just want to know what are the next steps they need to take in order to get enrolled (I do tell these students, "whoa, easy there turbo! Lets make sure that you have all the information you need before you make this sort of commitment." The reason that I am even aware of this website and writing this rebutal is because I have a student who is doing absolutely excellent in her classes, and an absolutely wonderful/highly motivated and positive, with... I'm not kidding you...13 kids, and all her own (If I remember correctly, 4 of them are in college currently and some have graduated). Suffice it to say, she was questioned thoroughly by the Dept. of Ed.; she told me that tax time is hell too. The problem she was having was that she got a new Finance Counselor who has not called her back after two days since she wanted to know if it was time to reapply for financial aid. Finance counselors are reponsible for sending hundreds of "financial aid packets" off the Quality Assurance within seven days of receipt so that students' finance aid gets certified within 35 days. If finance counselors don't get these packets sent-off, student finance documents can expire and that would cause way too many problems to comprehend, especially since the student has to be in class in order to get their financial aid certified. All employees are salaried, which means there are only 8 hours in a work day. Well, when finance counselors have hundreds of files to get sent off of their desks, and their phones constantly ring off the hook with students wanting to know things like when are they going to get their Pell grant money, how much is their grant going to be, etc., and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid. The only way a finance counselor can keep his/her sanity is to prioritize/schedule their day. Aside from making sure financial aid packets are clean and "cert. ready," and collecting verification documents from Pell-eligible students, they also have between 3 and 4 finance reports that have to be completed by certain times through out the day, every day for different departments. This leaves only 1 to 2 hours to call students back. My students' finance counselor showed me her call back list of 35 students that all expect a call that same day. Well, imagine that you only have 2 hours to attempt call every one back, and 5 of those calls lasted only 10 minutes, 2 lasted just 15 minutes and 1 call was 45 minutes because the finance couselor walked a student through FAFSA. Only 13 calls were made, and now that the day is over, the remaining 22 students who did not get call backs are rolled into tomorrow's call backs, perpetuating the cycle. So if it is a simple, non-detrimental question, give your finance counselor some time to get back to you. I don't envy their job, but someone has got to do it. They best way to get a finance question answered is to call your original enrollment counselor, even if you way past your first block. Believe me, enrollment counselors want to make sure that you continue your education and love to hear how their students are doing. If a student has a problem or concern with the school, they will assist you in solving it. They are the ones told you how great UOP is, and truly believe this as well. More than half of enrollment counselors are attending university of phoenix because of the tuition benefits; most are practicing what they preach. The main reason students don't continue receiving weekly calls from their original enrollment counselors after the first block is because they are mainly there to assist students in a pro-active role with the first block, then as students become more well-versed in the Online Learning System, they no longer need weekly "check in" calls, but are available to talk to student from time to time in a back-up role. You wouldn't yell at the McDonald's cashier if the line was too long, would you?

Do a search here on Rip-off report for "Axia College" and you will find a whopping total of 47 reports! Axia College of University of Phoenix is the fastest growing college in the country with over 95,000 currently enrolled students since its founding in September of 2004. . If my math is correct the 47 Ripoff Report complaints is only 0.00000000000000000000495% of the student population. But with that said, Axia has only somewhere around 2,000 Enrollment Counselors 500 Academic Counselors (bachelor's degree required for that position) and approximately 400 - 500 Finance Counselors serving this HUGE student population! New employees constantly arrive ready to fill the need, but not at the rate needed. There is even more intensive background checking which slows the new hire process. Even if one has been with the university for several years still needs to go through a background check (again) to be promoted. We are attempting to hire quality employees as quick as we can, but this also means that students will get new finance and academic counselors more frequently as student loads are decreased from current counselors and transferred new counselors. However, as with new employees at any company, they can be slow to respond or comprehend and often times get totally overwhelmed with all the details involve - especially in finance. This is not the student's problem, its the popularity of the University and not being able to service student demand as efficiently as we want. Even if Enrollment Counselors stopped doing their jobs people would continue to demand this service we provide. As an Enrollment Counselor myself, I spend most of my time speaking with students who know somebody who's attended/graduated/still attending and even more times than not, potential students don't even want to go the an interview, they just want to know what are the next steps they need to take in order to get enrolled (I do tell these students, "whoa, easy there turbo! Lets make sure that you have all the information you need before you make this sort of commitment." The reason that I am even aware of this website and writing this rebutal is because I have a student who is doing absolutely excellent in her classes, and an absolutely wonderful/highly motivated and positive, with... I'm not kidding you...13 kids, and all her own (If I remember correctly, 4 of them are in college currently and some have graduated). Suffice it to say, she was questioned thoroughly by the Dept. of Ed.; she told me that tax time is hell too. The problem she was having was that she got a new Finance Counselor who has not called her back after two days since she wanted to know if it was time to reapply for financial aid. Finance counselors are reponsible for sending hundreds of "financial aid packets" off the Quality Assurance within seven days of receipt so that students' finance aid gets certified within 35 days. If finance counselors don't get these packets sent-off, student finance documents can expire and that would cause way too many problems to comprehend, especially since the student has to be in class in order to get their financial aid certified. All employees are salaried, which means there are only 8 hours in a work day. Well, when finance counselors have hundreds of files to get sent off of their desks, and their phones constantly ring off the hook with students wanting to know things like when are they going to get their Pell grant money, how much is their grant going to be, etc., and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid. The only way a finance counselor can keep his/her sanity is to prioritize/schedule their day. Aside from making sure financial aid packets are clean and "cert. ready," and collecting verification documents from Pell-eligible students, they also have between 3 and 4 finance reports that have to be completed by certain times through out the day, every day for different departments. This leaves only 1 to 2 hours to call students back. My students' finance counselor showed me her call back list of 35 students that all expect a call that same day. Well, imagine that you only have 2 hours to attempt call every one back, and 5 of those calls lasted only 10 minutes, 2 lasted just 15 minutes and 1 call was 45 minutes because the finance couselor walked a student through FAFSA. Only 13 calls were made, and now that the day is over, the remaining 22 students who did not get call backs are rolled into tomorrow's call backs, perpetuating the cycle. So if it is a simple, non-detrimental question, give your finance counselor some time to get back to you. I don't envy their job, but someone has got to do it. They best way to get a finance question answered is to call your original enrollment counselor, even if you way past your first block. Believe me, enrollment counselors want to make sure that you continue your education and love to hear how their students are doing. If a student has a problem or concern with the school, they will assist you in solving it. They are the ones told you how great UOP is, and truly believe this as well. More than half of enrollment counselors are attending university of phoenix because of the tuition benefits; most are practicing what they preach. The main reason students don't continue receiving weekly calls from their original enrollment counselors after the first block is because they are mainly there to assist students in a pro-active role with the first block, then as students become more well-versed in the Online Learning System, they no longer need weekly "check in" calls, but are available to talk to student from time to time in a back-up role. You wouldn't yell at the McDonald's cashier if the line was too long, would you?

Do a search here on Rip-off report for "Axia College" and you will find a whopping total of 47 reports! Axia College of University of Phoenix is the fastest growing college in the country with over 95,000 currently enrolled students since its founding in September of 2004. . If my math is correct the 47 Ripoff Report complaints is only 0.00000000000000000000495% of the student population. But with that said, Axia has only somewhere around 2,000 Enrollment Counselors 500 Academic Counselors (bachelor's degree required for that position) and approximately 400 - 500 Finance Counselors serving this HUGE student population! New employees constantly arrive ready to fill the need, but not at the rate needed. There is even more intensive background checking which slows the new hire process. Even if one has been with the university for several years still needs to go through a background check (again) to be promoted. We are attempting to hire quality employees as quick as we can, but this also means that students will get new finance and academic counselors more frequently as student loads are decreased from current counselors and transferred new counselors. However, as with new employees at any company, they can be slow to respond or comprehend and often times get totally overwhelmed with all the details involve - especially in finance. This is not the student's problem, its the popularity of the University and not being able to service student demand as efficiently as we want. Even if Enrollment Counselors stopped doing their jobs people would continue to demand this service we provide. As an Enrollment Counselor myself, I spend most of my time speaking with students who know somebody who's attended/graduated/still attending and even more times than not, potential students don't even want to go the an interview, they just want to know what are the next steps they need to take in order to get enrolled (I do tell these students, "whoa, easy there turbo! Lets make sure that you have all the information you need before you make this sort of commitment." The reason that I am even aware of this website and writing this rebutal is because I have a student who is doing absolutely excellent in her classes, and an absolutely wonderful/highly motivated and positive, with... I'm not kidding you...13 kids, and all her own (If I remember correctly, 4 of them are in college currently and some have graduated). Suffice it to say, she was questioned thoroughly by the Dept. of Ed.; she told me that tax time is hell too. The problem she was having was that she got a new Finance Counselor who has not called her back after two days since she wanted to know if it was time to reapply for financial aid. Finance counselors are reponsible for sending hundreds of "financial aid packets" off the Quality Assurance within seven days of receipt so that students' finance aid gets certified within 35 days. If finance counselors don't get these packets sent-off, student finance documents can expire and that would cause way too many problems to comprehend, especially since the student has to be in class in order to get their financial aid certified. All employees are salaried, which means there are only 8 hours in a work day. Well, when finance counselors have hundreds of files to get sent off of their desks, and their phones constantly ring off the hook with students wanting to know things like when are they going to get their Pell grant money, how much is their grant going to be, etc., and if finance counselors stopped speak to every student who calls in at the time they call in, no one would ever get their financial aid. The only way a finance counselor can keep his/her sanity is to prioritize/schedule their day. Aside from making sure financial aid packets are clean and "cert. ready," and collecting verification documents from Pell-eligible students, they also have between 3 and 4 finance reports that have to be completed by certain times through out the day, every day for different departments. This leaves only 1 to 2 hours to call students back. My students' finance counselor showed me her call back list of 35 students that all expect a call that same day. Well, imagine that you only have 2 hours to attempt call every one back, and 5 of those calls lasted only 10 minutes, 2 lasted just 15 minutes and 1 call was 45 minutes because the finance couselor walked a student through FAFSA. Only 13 calls were made, and now that the day is over, the remaining 22 students who did not get call backs are rolled into tomorrow's call backs, perpetuating the cycle. So if it is a simple, non-detrimental question, give your finance counselor some time to get back to you. I don't envy their job, but someone has got to do it. They best way to get a finance question answered is to call your original enrollment counselor, even if you way past your first block. Believe me, enrollment counselors want to make sure that you continue your education and love to hear how their students are doing. If a student has a problem or concern with the school, they will assist you in solving it. They are the ones told you how great UOP is, and truly believe this as well. More than half of enrollment counselors are attending university of phoenix because of the tuition benefits; most are practicing what they preach. The main reason students don't continue receiving weekly calls from their original enrollment counselors after the first block is because they are mainly there to assist students in a pro-active role with the first block, then as students become more well-versed in the Online Learning System, they no longer need weekly "check in" calls, but are available to talk to student from time to time in a back-up role. You wouldn't yell at the McDonald's cashier if the line was too long, would you?