- Report: #595017
Complaint Review: Baer's furniture in Sarasota - sarasotaInternet Florida
Reported By:
Stunned -
sarasota, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Baer's furniture in Sarasota
5301 clarck rd sarasotaInternet, Florida, United States of America
Phone:
Web:
www.baers.com
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Business Rating:
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Baer's furniture in Sarasota Most appalling customer service,so unprofessional! sarasotaInternet, Florida
I bought almost $14, 000 worth of furniture cash. Some delivered damaged and were replace after much effort on my part. My house was damaged in the delivery process. It is now 3 months later and my home and one piece of furniture have not been repaired. I missed so many days of work waiting for them to go through the process of fixing my situation. I got 3 estimates that their insurer NationWide asked of me. Baer's were not happy with the price it would cost to fix. Again I ran home so one of their repair people(this was the second they lost the photos the first time)could do a new estimate. I finally get a call today from Gary Peacock their customer service manager and was told they will only fix my ceiling????Not the other damage, they do not FEEL responsible. Who is? David Baer was so rude to me I was stunned and appalled. I told him I would never do business with them again. He said"Good because you are the nastiest person I ever met" I was not rude in any way and am a professional who deals with the public everyday. When a customer is upset and makes that comment I always say I am so sorry what can we do to remedy this situation. He obviously has no managerial skills and replied like a child. His arrogance was disgusting. Gary Peacock has not called back after I left another message letting him know how upset I am with this decision. Management is this company is completely useless. After speaking to customers and my employees of my situation I have heard horror stories they encountered there. Stay away from Baers furniture! Especially the Sarasota store. I could go on about the horrible treatment I encountered for the past 3 months but will save it for my attorney and the BBB...as I will see this through until justice is served.
