- Report: #637006
Complaint Review: Bally Total Fitness - Norwalk California
Reported By:
anonymous -
countryside, Nationwide, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bally Total Fitness
P.O. Box 1090 Norwalk, CA 90651-1090 Norwalk, 90651-1090 California, United States of America
Phone:
Web:
www.ballyfitness.com
Categories:
Business Rating:
(0)
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Bally Total Fitness They will keep charging you even AFTER you pay the cancellation fee!!! Norwalk, California
These people are HORRIBLE. It is almost impossible to cancel a contract- they will consider it only if you move far away from any Bally's or are physically disabled enough to not be able to use the gym. Luckily I moved to a rural area with no Bally's for at least 200 miles. I called customer service and the rep told me I can either finish paying the rest of my contract, which was only 2 more months ($65 total), or send in a cancellation fee of $50 along with proof of my new address. Since he said I needed to mail a written statement to cancel my contract at the end of the 3 years anyway, I sent in the cancellation fee and letter. They cashed the check right away, but the next week they sent me a letter saying I still owed $32 because I needed to pay for one more month. I called again and the rep informed me that the payments are pre-billed, meaning you pay for July's bill on July 1st, etc. I was up to date on my payments because they took it out automatically, and I canceled before my billing period was up, so naturally I didn't think I owed anything else. Well, even though they cashed my cancellation fee and I was already paid past the cancellation date, the rep said the contract still states that I would owe one more month. Even if I'm obviously NOT ABLE to get to a gym. Also the rep talked down to me like I was stupid, even though I'm a doctor! Who's the stupid one? Definitely not me (well, maybe I was stupid for signing a contract with them)!! STAY AWAY from this company because they will knowingly rip you off! Their facilities aren't even that great! Of course they won't tell you this, but you have to send a written cancellation letter even if your contract is up!! Also make sure you cancel your automatic payments before you send in your cancellation letter because they will keep taking money out- see the other ripoff reports. If you are looking to join a gym, do a month to month contract and don't sign anything, doctor's orders!
1 Updates & Rebuttals
Beth W.
Norwalk,California,
USA
Thank you for your feedback...
#2UPDATE Employee
Tue, September 07, 2010
Thank you for your valuable feedback. We want our members to be happy with their membership terms and options.
Since our cancellation policy varies based on the type of membership you have, its best to contact us directly so we can fully understand your situation. Please call our Member Support Team at (866) 402-2559 or send an email to [email protected]. Well be happy to talk about your options and make sure youre taken care of.
Thank you,
Rick
Customer Relations
Bally Total Fitness
