Consumer J
Spokane,#2Author of original report
Wed, August 27, 2008
After about a month they removed the charge. I think I was very upset about how I was treated beforehand and reacted negatively towards the agents when really there was protocol to follow and a series of misinformation after that. I'm upset they added the credit protection to my account without disclosing it but they did what they said they would do which was remove it. After paying on this line of credit for awhile I talked to a customer service agent that really showed good service. In a way, after this ordeal I feel a little leary about buying things over the phone and maybe next time I'll be more aware of what exactly is going on. I like the product and it is very easy to pay online which made me keep it after all of this ordeal.
Consumer J
Spokane,#3Author of original report
Wed, August 27, 2008
After about a month they removed the charge. I think I was very upset about how I was treated beforehand and reacted negatively towards the agents when really there was protocol to follow and a series of misinformation after that. I'm upset they added the credit protection to my account without disclosing it but they did what they said they would do which was remove it. After paying on this line of credit for awhile I talked to a customer service agent that really showed good service. In a way, after this ordeal I feel a little leary about buying things over the phone and maybe next time I'll be more aware of what exactly is going on. I like the product and it is very easy to pay online which made me keep it after all of this ordeal.
Consumer J
Spokane,#4Author of original report
Wed, August 27, 2008
After about a month they removed the charge. I think I was very upset about how I was treated beforehand and reacted negatively towards the agents when really there was protocol to follow and a series of misinformation after that. I'm upset they added the credit protection to my account without disclosing it but they did what they said they would do which was remove it. After paying on this line of credit for awhile I talked to a customer service agent that really showed good service. In a way, after this ordeal I feel a little leary about buying things over the phone and maybe next time I'll be more aware of what exactly is going on. I like the product and it is very easy to pay online which made me keep it after all of this ordeal.
Consumer J
Spokane,#5Author of original report
Wed, August 27, 2008
After about a month they removed the charge. I think I was very upset about how I was treated beforehand and reacted negatively towards the agents when really there was protocol to follow and a series of misinformation after that. I'm upset they added the credit protection to my account without disclosing it but they did what they said they would do which was remove it. After paying on this line of credit for awhile I talked to a customer service agent that really showed good service. In a way, after this ordeal I feel a little leary about buying things over the phone and maybe next time I'll be more aware of what exactly is going on. I like the product and it is very easy to pay online which made me keep it after all of this ordeal.