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  • Report:  #523957

Complaint Review: Bank of America - College Station Texas

Reported By:
Jessica - College Station, Texas, United States of America
Submitted:
Updated:

Bank of America
Texas/Nation Wide College Station, 77840 Texas, United States of America
Phone:
1800432100
Web:
www.BankofAmerica.Com
Categories:
Tell us has your experience with this business or person been good? What's this?

I am a Bank of America customer and have been for about 4 - 5 years, up until October 2009 I have been over all pretty happy with my banking needs being met ect. In the being of October 2009 I noticed a charge to my checking/Visa card that I had not authorized. I contacted the banking centers fraud department where I was made to feel like I had done something wrong. They made me feel like this was not even worth the $70.00 taken. I was "temporarily" refunded the money while they conducted an investigation that would take up to 90 days. I was provided the with vendor information and phone number to also "research myself to verify this was not something I did in fact buy."



I called and I could not for the life of me get these people to tell me what company this was. The phone was answered "Customer Service can I have you name please". Long story short I was given the run around and have no clue what this product is/was which was paid for online. Finally letting this one go, I had my money back and just put it behind me. The week of my birthday October 19th I had a $750.00 rent check out to my land lord and needed to pay my cell phone bill. I called AT&T and told them that my husband was getting paid that evening and I could apply a payment to my Visa now (11AM), if they would not post this until the following bus day. The lady I spoke with told me that the payment would not be taken from my account until 48 hours, then AT&T would apply their payment to my account.



This same day the check went through the bank before 3 pm, leaving me with roughly $40.00 bucks to my name. The next day was a Sat so my husband went down to BOA and deposited enough money to cover the phone charge and then some. NEVER was this account negative not once. Tuesday the CASH deposit showed up in my account and then Wed the AT&T charge posted. Per my balance report leaving me with $200.00. According to Bank of America they had the right to charge me 3 over draft fees. Never having to front me funds on anything. NEVER did my account go negative UNTIL they started charging me all these fees. Had I known I would not have continued to use my card I am not stupid.



I ended up being charged $800.00 when all said and done in Overdraft fees. I am 26 years old working full time for only $11.00 an hour in an accounting outsource company, have 2 young children to take care of, as well as putting myself through College. I have direct deposit so of course they left me with near to nothing for bills. I can't stand for this. If I had actually "Overdrawn" by account spent money I didn't have I would not be here to cry about it. When I went to the banking center here I was told nothing could be done about it because the agent I spoke to over the call center help line (who by the way gave me $80.00 back) Decisioned the option for reimbursement as not reimbursable.



And now as well the money the refund to me for the fraud was taken back out of my already negative account causing yet another 35.00 fee. I have reviewed the overdraft policies and this states overdraft fees will incur when the account has transactions higher than the available balance causing a negative balance to the account. I have printed online statements to verify this was untrue on my behalf as well. But No one will assist me. I since have had to take out a loan to make ends meet. I really feel someone should have taken a little more time to assist their customer.



5 Updates & Rebuttals

Karl

Highlands Ranch,
Colorado,
USA
WHAT A RELIEF POEM...

#2Consumer Comment

Fri, August 05, 2011

is available at this website!

Just stay at this site and type in- ITALY, and it appears in the consumer comments section at Ripoff Report #683094.

Thank You

WELCOME TO ITALY- WE'RE ALSO PART OF THE SAME ORGANIZED CRIME SYNDICATE THAT CONTROLS THE UNITED STATES OF AMERICA, AND THAT'S WHY OUR GOVERNMENT IS SO DEEP IN DEBT AND COLLAPSING JUST LIKE THE CORRUPT GOVERNMENT OF THE USA


Karl

highlands ranch,
Colorado,
U.S.A.
JESSICA, OUR SYSTEM IN THE USA REQUIRES FRAUD IN ORDER FOR....

#3Consumer Comment

Tue, November 17, 2009

OUR ECONOMY TO FUNCTION. Without FRAUD, our economy (most of it) would come to a screeching halt, as we're experiencing right now. That's WHY there has been so much 'stimulus' money injected into the banks & other companies like- AIG, GM, Chrysler, Freddie Mac, Fannie Mae....... etc.


Our economic system in the USA has been built on a foundation of- LIES, DECEPTION, GREED, MANIPULATION, FRAUD, TRICKERY, DEEP CORRUPTION, & the CONSTANT PURSUIT TO FINANCIALLY INJURE THE INNOCENT PEOPLE LIVING HERE, & all over the WORLD.

Simply 'Google' the following for proof-

ELIZABETH WARREN ON THE ECONOMY NOW ON PBS

THE WARNING: FRONTLINE PBS

INSIDE THE MELTDOWN

*It can no longer be denied; the USA is a country whose economy (most of it) is built solidly on a foundation of LIES.

WELCOME TO AMERICA- IN FRAUD WE TRUST


Jessica

College Station,
Texas,
United States of America
P.S

#4Author of original report

Tue, November 17, 2009

I think you can keep your rude posts or what ever mean comments you have to yourself. I only stated a little about myself as far as age ect. Maybe I should have stated things different for people like this post on the 15th. Mad at the world and taking it out online I guess. I learned my lesson about telling my story for anyone to read. Like it is already not embarrassing telling the story. enough fools like you get here and add you're unwanted 2 cents in. Own lessons learned here. I do thank the person for the 2nd post how ever for the advice.


Robert

Wallingford,
Connecticut,
U.S.A.
A couple suggestions.

#5Consumer Suggestion

Mon, November 16, 2009

First, whenever you file a fraud claim against a transaction, make sure that you follow up any telephone calls with something in writing.  If you look through your account terms there should be a section in it that explains the process and where to send your writen claim.  This does two things.  It preserves your rights and it starts the clock ticking for the bank to resolve the complaint.

In most cases, if a bank does not receive your fraud claim in writing with a certain period of time (I think it is 10 days but your account terms should tell you) they will deny the claim and reverse the provisional credit.

You should have or will receive a letter from the bank telling you the claim was denied, why and when the provisional credit will be reversed.

If the claim was denied for any other reason other than a failure to submit the claim in writing, you are able to request copies of the documentation the bank used to investigate.

As to your overdrafts.  It really is simple.  Don't initiate transactions until the funds are available to draw against.  Again, read through your account terms.  There will be a section in it that explains the bank's funds availability policy.  There should also be sections in it that explains how they process check card and debit transactions.  Depending upon the type of deposit (check, cash) determines when the funds become available to draw against.  Floating transactions is a sure fire way to set yourself up for overdraft fees.  Paying a late fee to AT&T would have been less of a cost than floating their payment.

In general, with check card purchases or payments, the funds for the transaction are placed on hold (though not deducted from you running balance).  That means that the rent check when presented to the bank may not have had suffcient clear funds to pay it,  due to the hold of funds on the AT&T transaction you initiated at 11:00 AM.  Thus the NSF fee (which would have shown up on Monday) plus any other debit card transactions initiated over the weekend, and their associated NSF (which should have shown up on Tuesday).   By trying to float the AT&T payment, you set into motion a cascade of overdraft charges that you could have avoided.


tfhc

United States of America
Grow Up and Take Responsibility

#6Consumer Suggestion

Mon, November 16, 2009

Your attitude leaves a lot to consider.

Pulling the old "I am 26 years old working full time for only $11.00 an hour in an accounting outsource company, have 2 young children to take care of, as well as putting myself through college" really dilutes your post. So, if you were a 50+ mid-level corporate executive then it would okay for this to happen?

I think you are leaving a lot of details out of your story and want people to just feel sorry for you because you got screwed, but you don't want to take any responsibility for allowing it to happen.

Banks have an evil corporate philosophy for sure. I do not dispute that. But as a consumer it is your responsibility to decide with whom you will do business. If you aren't willing to investigate alternatives (credit unions, small banks, banks that will  let you customize your account specifics, and YES they are still out there but you need to seek their services), then stop whining and bend over.
 

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