- Report: #1226359
Complaint Review: Bank of America - Nationwide
Reported By:
Unhappy New Yorker -
Somers, New York, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Bank of America
Nationwide, USA
Phone:
800 807 3068
Web:
bankofamerica.com
Categories:
Business Rating:
(0)
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Bank of America AAA VISA Fails to give 3% reward on some travel as advertised. Unresponsive to 9 requests to fix. Charlotte North Carolina Nationwide
AAA VISA processed by Bank of America credit card advertises 3% cash back on all travel related credit card charges. They are highly unresponsive to complaints that specific charges do not get the 3%. In my case, I called them and asked if a resort in Pennsylvania would get the 3%. After 4 calls, getting cut off several times and bounced between customer service and reward redemption department, I was crisply assured that the resort by city and name would get the 3%. So, I charged $3,500 deposit for our family reunion in June 2015. So far, I have made 9 calls and they continue to only give 1%. They do not call back. They do not follow up. They do not explain. Each time, when I call they are very sympathetic to hearing that I was promised something. I get to a second or third level supervisor whose name and location I always get, and they promise to follow up but they have not. This has been going on from February through today May 2nd 2015.
I understand their process is implemented by business codes and if a business is not coded properly, they do not give the 3% reward. But, they have to have an escape valve for when the coding is 100% obviously wrong. For example, in 1Q15, they offered 3% back on golf courses. So, I charged golf at University Park Golf Club, but they only gave 1% and in spite of several calls, they would not correct it. In the particular case in paragraph above, because of concerns with the golf, I didn't trust them to provide 3% on my resort charge so I called them in advance and got crystal clear assurance ... and after nearly 3 months of pursuit, that assurance was useless.
The report card rating that I give for achieving excellence in customer relations of Bank of America is F-, worst possible.
