- Report: #14353
Complaint Review: Bank of America - Nationwide
-
Author Not Confirmed
Why?
Bank of America
Mid-Atlantic Region Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bank of America employee ripoff, Fired so that manager could hire her friend.
I was fired from Bank of America 7 months ago after working there for almost 2 years.I had managed to move from a part time teller up to Teller Coordinator in only 7 months, I loved my job and I was good at what I did.
Through out those two years there was a huge employee turnover. The first manager I worked with was great, have never had a better boss. He, however, got transfered to another branch and was replaced with a woman that is know in the Mid-Atlantic region for moving from branch to branch.
She got there about a year after I had started working there. I initally liked her, and seemed to be the only one that did, I was having to tell the other tellers on a daily basis to just "give her a chance".
I then made the mistake of telling her how they all felt. She told me that if they weren't "Brave enough" to come and tell her how they felt themselves, then they could go to the regional execs because she felt confident enough in her performance that she wouldn't be disciplined.
Well, after that everything went down hill. A customer complained that I didn't know what I was doing because I couldn't pull up his accout (the member didn't know his account number, refused to give me his ss#, and had a VERY common name), so I got written up..Strike One.
A month later a customer that didn't speak English complained to our CSM (only person in the bank that spoke Spanish) that I was "gruff"..Strike Two.
And finally Two days before I got fired a floater complained that I didn't say good morning to her (she walked in 30 minutes late carrying a bag of McDonald's)..Stike Three.
I was called into a meeting with me, the manager, the CSM, and the regional exec for customer service, after a 30 minute meeting which at the end of I was told by the regional exec that they wanted me to "succeed as an employee at Bank of America" I went to pick up my sick child.
The next morning when I got there to open up the manager called me into her office with the CSM and said that they were terminating my employment effective immediately, they wanted me to give back my keys and get my stuff out of there before any other employees showed up. So I tearfully did so.
Still having friends that work there I find out about stuff that happens, the day I was fired the manager asked a friend of mine how she felt about me getting fired and my friend said that she thought it was something that the manager had against me personally, then the manager said that she thought I had made it personal since day 1.
My position was left open for about a month and was replaced by another employee from BofA that worked at the same branch as the Manager before she came to the branch I was at.
I remember transfering calls from this lady to the manager and they would talk for long periods of time, they were obviously good friends.
At something I went to the other night for one of my friends from BofA the manager and the lady that filled my position were both there and at the same table as me, and many other BofA employees.
When someone asked the lady where she was at before this branch the manager cut in and went throught history of where she had been and even said "see a pattern?" Yeah, I saw a pattern. Everywhere the manager goes someone gets fired and replaced with her friend.
I've also been screwed (pardon the terminology) since I quit working. I tried to cash in my stick options when the stock hit 62 but didn't have the pin # that I needed (so they say, I got it when I was hired and never changed it, but all of a sudden it was no longer valid) so they had to mail me one, I had moved so they had the wrong address on file.
So I had to call associate banking and have them change my address and then call another department to have them mail my pin. Well, pin never came so I finally got to cah in my stocks 10 days before the deadline while the stock was only at 56. Never got my check, never got my W2, call them back, my address was never changed in the system so had to have them change it again, still waiting to get my check and tax forms. I know this is long but hey, it's a screwed up story for a screwed up company. They get people to work for them by waving their benefits in front of their eyes, but no benefits are worth the crap you have to put up with
Click here to read other Rip Off Reports on Bank of America
Through out those two years there was a huge employee turnover. The first manager I worked with was great, have never had a better boss. He, however, got transfered to another branch and was replaced with a woman that is know in the Mid-Atlantic region for moving from branch to branch.
She got there about a year after I had started working there. I initally liked her, and seemed to be the only one that did, I was having to tell the other tellers on a daily basis to just "give her a chance".
I then made the mistake of telling her how they all felt. She told me that if they weren't "Brave enough" to come and tell her how they felt themselves, then they could go to the regional execs because she felt confident enough in her performance that she wouldn't be disciplined.
Well, after that everything went down hill. A customer complained that I didn't know what I was doing because I couldn't pull up his accout (the member didn't know his account number, refused to give me his ss#, and had a VERY common name), so I got written up..Strike One.
A month later a customer that didn't speak English complained to our CSM (only person in the bank that spoke Spanish) that I was "gruff"..Strike Two.
And finally Two days before I got fired a floater complained that I didn't say good morning to her (she walked in 30 minutes late carrying a bag of McDonald's)..Stike Three.
I was called into a meeting with me, the manager, the CSM, and the regional exec for customer service, after a 30 minute meeting which at the end of I was told by the regional exec that they wanted me to "succeed as an employee at Bank of America" I went to pick up my sick child.
The next morning when I got there to open up the manager called me into her office with the CSM and said that they were terminating my employment effective immediately, they wanted me to give back my keys and get my stuff out of there before any other employees showed up. So I tearfully did so.
Still having friends that work there I find out about stuff that happens, the day I was fired the manager asked a friend of mine how she felt about me getting fired and my friend said that she thought it was something that the manager had against me personally, then the manager said that she thought I had made it personal since day 1.
My position was left open for about a month and was replaced by another employee from BofA that worked at the same branch as the Manager before she came to the branch I was at.
I remember transfering calls from this lady to the manager and they would talk for long periods of time, they were obviously good friends.
At something I went to the other night for one of my friends from BofA the manager and the lady that filled my position were both there and at the same table as me, and many other BofA employees.
When someone asked the lady where she was at before this branch the manager cut in and went throught history of where she had been and even said "see a pattern?" Yeah, I saw a pattern. Everywhere the manager goes someone gets fired and replaced with her friend.
I've also been screwed (pardon the terminology) since I quit working. I tried to cash in my stick options when the stock hit 62 but didn't have the pin # that I needed (so they say, I got it when I was hired and never changed it, but all of a sudden it was no longer valid) so they had to mail me one, I had moved so they had the wrong address on file.
So I had to call associate banking and have them change my address and then call another department to have them mail my pin. Well, pin never came so I finally got to cah in my stocks 10 days before the deadline while the stock was only at 56. Never got my check, never got my W2, call them back, my address was never changed in the system so had to have them change it again, still waiting to get my check and tax forms. I know this is long but hey, it's a screwed up story for a screwed up company. They get people to work for them by waving their benefits in front of their eyes, but no benefits are worth the crap you have to put up with
Click here to read other Rip Off Reports on Bank of America
2 Updates & Rebuttals
Kim
Gilbert,Arizona,
U.S.A.
B of A has alot of happy employees
#2UPDATE EX-employee responds
Wed, September 10, 2003
I worked for them for 9 months as a teller when I was working 2 jobs several years ago to make ends meet. It was an easy job and I like my manager. This was back in 1997 and I was making $9.50/hr. I quit after 9 months only because I had paid some debt off and didn't need the second job anymore. My younger sister has worked for B of A now coming up 8 years. She started off as an $8/hr teller when she was 19, very little college just a high school diploma. She has worked her way up to an assistant branch manager and an executive of personal banking. I have referred many people to her for loans, accounts and they all are so impressed with her knowledge of her job. She could have her own branch if she wanted too and has been approached to attend branch manager training. She now has taken a position in the platinum banking dept since she wanted something a little different than branch work. Bottom line is, there are alot of employment opportunities and advancement opportunities there for people that perform well. She won an all expense paid trip to Maui a few years ago as well for her and her boyfriend, for being one of the top personal bankers in the country. B of A paid for everything, put them up at the Westin or something anyways it was a very expensive 5 star resort, and gave them spending $$ and everything. She loves working for them.
Deborah
Richmond,Virginia,
U.S.A.
Satisfied Employee
#3UPDATE Employee
Mon, September 08, 2003
This is in to response to "Bank of America Employee Ripoff..." The writer sounds like the typical disgruntled employee. I had a similar situation in which I had a male supervisor that I got along great with, then due to organizational changes wound up with a female supervisor who, clearly, had some people she 'favored' more than others (and I wasn't one of them). The remedy to this is: 1). Do everything possible to become an invaluable employee: Go out of your way to assist others; learn EVERYTHING you can so that you become the 'go-to' person, and 2). Make sure you make yourself, and your work, known to HER boss. If you have a beef with her, don't hold it in. As and employee of BOA I KNOW that there are channels to go through when you feel you are being mistreated by management. I also feel that blaming an entire company because of one employee's bad experience is immature, and not very constructive. Thousands of people work at BOA and are encouraged to participate in annual (anonymous) surveys so they can express their views about their work, their benefits, and yes, their supervisors. This is far more constructive than WHINING about it on some website that can't do anything for you!
