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  • Report:  #217181

Complaint Review: Bank Of America - St. Petersburg Florida

Reported By:
- Holiday, Florida,
Submitted:
Updated:

Bank Of America
bankofamerica.com St. Petersburg, Florida, U.S.A.
Web:
N/A
Categories:
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Two weeks ago I laid down my motorcycle, a 2001 Triumph Trophy 900, while on an on-ramp, going about 25 mph. The bike slid about 10 feet, and caused damage to the front and right-side fairings, broke a foot peg, mirror, and damaged the windshield. I had the bike insured through Progressive Insurance, who was very helpful throughout the whole ordeal. The did, however, declare the motorcycle a "total loss", due to the extreme expense of obtaining parts for a British-made motorcycle. Though the bike was still structurally and mechanically sound, the cost to fix the bike was greater than 80% of it's total value. So they cut me a check last Tuesday for $4,700.20.

I took the insurance check to a Bank of America branch in St. Petersburg, and handed it to a teller with a deposit slip attached. I asked her (I can't recall her name) how long it would take for the check to clear my account, so I would know when it would be safe to purchase a new motorcycle. She said the check did not have a hold period, and that it would clear my bank account the following morning.

She took the check without my endorsement on the back; I thought nothing of it at the time, since I was only depositing funds and NOT withdrawing money against the check. The insurance check did in fact clear on Wednesday morning, as she had said.

The following day, I go to Barney's Motorcycle and Marine to purchase my new bike, a 2001 Yamaha FZ1-S. I write them a personal check for $4,650 to purchase the new motorcycle, Which posted to my account the next day, Thursday. However, on the following day, Bank of America BOUNCES THE INSURANCE CHECK out of my account, due to LACK OF ENDORSEMENT!!!!

So now, they have charged me a $5 returned item fee for the insurance check, and I now face a $35 returned check fee from BOA, as well as a $35 returned check fee from Barney's on my personal check!!!

So all in all, this is going to end up costing me about $75 because I simply FORGOT TO SIGN A **** CHECK!!!! Nobody at Bank Of America seems all that concerned about this, or the fact that I can now technically be ARRESTED for passing what is now a $5,000 bad check!!!! And all because of a missing signature!!!!

I acknowledge my error in forgetting to sign the check, but for Christ sakes, a SEVENTY FIVE DOLLAR PENALTY?!?!?!

What about the teller who TOOK THE CHECK without the endorsement?!?!?! I wonder what her "penalty" will be? Why could NOBODY from BOA call me to alert me to this problem BEFORE BOUNCING the check out of my account?!?!?!?

Needless to say, when this is over, I will no longer be a BOA customer, and I will be sure to tell everybody I can about this absurdity.

Jarrod

Holiday, Florida
U.S.A.


11 Updates & Rebuttals

Zia

Modesto,
California,
U.S.A.
Cash the check from insurance company

#2Consumer Suggestion

Wed, November 01, 2006

To make things easier, I would have just cashed the check from the insurance company at the Bank listed on the check and then took the cash and bought a new bike, thus avoiding time cost and hassle with the bank about a bounced check problem.


D

Naples,
Florida,
U.S.A.
Sorry,

#3Consumer Comment

Thu, October 26, 2006

Sorry to burst you bubble here, but BOA is NOT charging you $75.00, only $40.00. Let's do the math. According to YOU, BOA charged you $5.00 for the returned check that the INSURANCE COMPANY'S BANK returned because YOU forgot to endorse it. And then $35.00, which seems accesive for a first offense, for the check you wrote to Barnie's. $40.00 NOT $75.00. The other $35.00 is from Barnie's bank. So pay the $40.00 to BOA and the $35.00 to Barnie's and enjoy risking your life riding with all the s****..


D

Naples,
Florida,
U.S.A.
Sorry,

#4Consumer Comment

Thu, October 26, 2006

Sorry to burst you bubble here, but BOA is NOT charging you $75.00, only $40.00. Let's do the math. According to YOU, BOA charged you $5.00 for the returned check that the INSURANCE COMPANY'S BANK returned because YOU forgot to endorse it. And then $35.00, which seems accesive for a first offense, for the check you wrote to Barnie's. $40.00 NOT $75.00. The other $35.00 is from Barnie's bank. So pay the $40.00 to BOA and the $35.00 to Barnie's and enjoy risking your life riding with all the s****..


D

Naples,
Florida,
U.S.A.
Sorry,

#5Consumer Comment

Thu, October 26, 2006

Sorry to burst you bubble here, but BOA is NOT charging you $75.00, only $40.00. Let's do the math. According to YOU, BOA charged you $5.00 for the returned check that the INSURANCE COMPANY'S BANK returned because YOU forgot to endorse it. And then $35.00, which seems accesive for a first offense, for the check you wrote to Barnie's. $40.00 NOT $75.00. The other $35.00 is from Barnie's bank. So pay the $40.00 to BOA and the $35.00 to Barnie's and enjoy risking your life riding with all the s****..


D

Naples,
Florida,
U.S.A.
Sorry,

#6Consumer Comment

Thu, October 26, 2006

Sorry to burst you bubble here, but BOA is NOT charging you $75.00, only $40.00. Let's do the math. According to YOU, BOA charged you $5.00 for the returned check that the INSURANCE COMPANY'S BANK returned because YOU forgot to endorse it. And then $35.00, which seems accesive for a first offense, for the check you wrote to Barnie's. $40.00 NOT $75.00. The other $35.00 is from Barnie's bank. So pay the $40.00 to BOA and the $35.00 to Barnie's and enjoy risking your life riding with all the s****..


Ashley

Bradenton,
Florida,
U.S.A.
Most of the time...

#7Consumer Suggestion

Wed, October 25, 2006

Most of the time you can deposit a check without endorsement if you mark it "For deposit only". However, some checks specifically require you to endorse the check. Especially large checks and/or insurance checks. It is printed on the check. It will say not valid if not endorsed. This is your responsibility. The teller is trained to catch such things. So you should request a refund. But,I don't know that they are really obligated to do so. If they don't, then they probably don't really appreciate your business. And who told you that you could be arrested? It sounds like you knew when you deposited the check that it wasn't endorsed but then you go on to say you forgot. Please clarify. Also Bank of America did not charge you $75.00 as you imply. (Although,you do clarify in the details)


Steve

Bradenton,
Florida,
U.S.A.
The teller was ultimately responsible

#8Consumer Suggestion

Tue, October 24, 2006

Jarrod, You are 100% correct even though you forgot to sign the check. An attentive and competent teller would have turned it over and handed it back to you and asked for your signature. I have forgotten to sign numerous checks with BofA and every time they have handed it back to me for a signature, and I even got one returned to me that I deposited in the ATM a few years ago. No fee. That teller is required to be sure items are in order when accepted for deposit. This was the tellers responsibility. I would identify it as such and not let it go. Contact the corporate office in writing. I think $75 is a little excessive, especially in addition to an NSF fee! I suggest you go back to Barney's with a cashier's check! Good luck!


Bruce

Sacramento,
California,
U.S.A.

Peter

Pony,
Alabama,
U.S.A.
Why is this the bank's fault?

#10Consumer Comment

Mon, October 23, 2006

Why is it the bank's fault that YOU failed to endorse the check? This is something that you should have checked before presenting the check to your bank.


Jarrod

Holiday,
Florida,
U.S.A.
I understand this now...

#11Consumer Comment

Mon, October 23, 2006

...however, (and I almost NEVER take this stance) I am the CUSTOMER, the person on the other side of the counter is the BANKING PROFESSIONAL. It is his or her job to ensure that any and all transactions are done correctly. The Bank of America representative failed to ensure this. It's the same EXACT concept where I work (Guitar Center). It is my JOB, as a pro/live audio professional, to ensure that my clients get what they NEED, to ensure a PROPER transaction, and to follow up to make sure things went as expected. If I process something incorrectly, or foul up a transaction, it is NOT my customer's fault, it is MY fault. But it seems as if the banking industry is the only industry where a customer can get screwed, and nobody has to answer for it but the customer. The bottome line is this: If the check required a signature, they should have NEVER posted the funds to my account in the first place. They (Bank of America) should have NOTIFIED me of the situation, and suggested a way to rectify the problem, before taking PROFIT-AIMED STEPS to RIP ME OFF, like depositing funds and then withdrawing them THE DAY AFTER I write a check against said funds. It's bull**** like this that makes me see why some folks consider putting thier money under the mattress instead of into some fatcat-run bank with an overdriven profit motive. Forgetting to sign a check is NOT worthy of a $75 penalty. Period.


Mike

Radford,
Virginia,
U.S.A.
Insurance checks must be signed.

#12Consumer Suggestion

Mon, October 23, 2006

Your signature on the check means that you've agreed to accept the money as full settlement of the case. You waive any rights to demand more money from the insurance company later. The insurance company refused to pay the check because it wasn't signed. It wasn't the bank's fault.

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