MCA AUTO
United States of America#2General Comment
Thu, December 10, 2009
Mr. Tan once again your full of it. There are no terms that say anything that you are telling my on the contract I signed. due to the fact that you have to go to a website to get this information. your company is a rip off and I can see why you have so many reports of poor customer service and also poor sales tatics. thanks for closing my business.
Sharon
Westlake Village,#3UPDATE Employee
Tue, January 13, 2009
BankCard USA is not in the business of holding funds. We are a very reputable company that has been in business for more than 13 years. There are reasons why our Risk Department holds these transactions. We do not hold them to make merchants' lives miserable in any way. Please refer to a copy of your signed merchant application/agreement. The agreement clearly states that BankCard USA Merchant Services, Inc. has the right to hold your funds up to a period of 180 days or less (please refer to a copy of your Merchant Account Agreement). Keyed businesses are considered high risk businesses because of the high ticket, (which can later evolve to higher dollar amounts of chargebacks, retrievals..etc), keyed transactions, home based business (retail, face to face, swiped businesses have less risks because the credit card is always present and swiped through the credit card terminal). Additionally, BankCard USA is liable for any charges, returns, chargebacks that the merchant processes, under the rules and regulations of Visa/Master Card. Thus, the reason for capturing funds to protect BankCard USA. We apologize for any inconvenience this may have caused you and your company. We are just doing our job in trying to protect our company as well as your company for any potential loss, disputes/chargebacks...etc. Please contact our Risk Department with any additional questions or concerns you may have regarding this matter (800) 589-8200. Thank you, Sharon Tan Operations Department
Jerome
Oakland,#4Consumer Comment
Tue, July 29, 2008
Never do business with this company - It is privately held company, the President is Shawn Skelton, VP is Alen Griefer. Look up the definition of the last names.... Account was setup on July 3, 2008. Transaction that were processed totaled 12. On July 16, 2008 a transaction processed without customers name listed which is very strange. On July 18, 2008 two days after the above transaction was processed we received a call from Dena Moss in the risk dept. regarding some resent transactions. her phone call wasa returned on July 21, 2008 and we both started off on the wrong foot.