Sharon
Westlake Village,#2UPDATE Employee
Tue, August 14, 2007
In reviewing the merchant's complaint above, we have concluded to the following: 1. If the merchant felt that their rates and fees were too high with BankCard USA, we do provide a department that can help reduce the merchant's rates and fees. The merchant could have requested to have a Rate Reduction. This would have helped the merchant get a better understanding of their monthly rates and fees. 2. The merchant is solely responsible for any potential chargebacks or retrievals that may occur with their business. BankCard USA reviews these chargebacks and makes sure that the merchant takes care of them. If a merchant loses a chargeback, does not take care of it or if the merchant's business ever closes, BankCard USA becomes liable for these chargebacks. And in some cases, BankCard USA has the right to hold funds from the merchant's processing to protect us with any future chargebacks and/or retrievals (and this is on the merchant's signed merchant agreement). Please have the merchant refer to a copy of their merchant agreement. A copy of our agreement is also posted online at www.busams.com. 3. When a merchant applies for a merchant account, they are approved for certain parameters-their monthly volume and average ticket. If a merchant goes above their approved parameters, funds are held pending verification of the transaction. If the transaction is deemed legitimate, funds will be released back to the merchant. This process is done to also protect the merchant from any fraudulent activity from potential fraud or customers with stolen credit cards. It might not seem like it, but it is for the protection of our own merchants. Please have the merchant contact us with any additional comments or concerns at (800) 589-8200, ext. 112. Thank you, Sharon Tan Operations Department BankCard USA