- Report: #408509
Complaint Review: Bankston Chevrolet - North Richland Hills Texas
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Bankston Chevrolet
7769 Grapevine Hwy North Richland Hills, 76180 Texas, U.S.A.
Phone:
877-523-7545
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Bankston Chevrolet Yo-Yo Sales North Richland Hills Texas
Me and my wife went to Bankston Chevrolet in search of a new vehicle. We met up with a sales agent whose name I will leave out I truly believe he was just the pawn in the whole situation. Well after we made our deal with the sales agent we tried to get financed but because it was late we had to come back another day. So they allowed us to take the vehicle home. We took it home and the vehicle got wrecked by my wife on the way back. We did not feel obligated to buy the vehicle but we liked it and the damage was minor and we were just going to get the vehicle fixed. We were told to come in and sign the paperwork that everything was kosher and we were approved. We came in signed the paper work and even added on a warranty to better protect the vehicle. We left happy with the deal we made and the car we bought. Well after a month went by we got a call from the sales Manager Jimmy Haley. He said it was very urgent that he talk with us. Then he called again demanding that I call him back by a certain time or they were going to take the car from us. We couldn't figure out what the deal was because we already signed the papers and were given the keys. After talking to the sales agent we were told that my spouses information was incorrect and the bank could not verify the employment and sent the contract back to them. Funny thing how the contract gets sent back after 30 days which is the exact amount of time a contract is good for or so I am made to understand. So we get with my spouse's employment and they call the bank repeated with no answer and leave numerous messages of which they received no reply. The bank that we were dealing with was Wells Fargo. After Wells Fargo let the contract die they finally replied back saying it was too late and they already denied the contract and would not discuss further. After taking the car back we are offered a new contract with another bank under new conditions which included more money down and a higher payment. I do not know the interest rate assuming same high interest rate as the first one. Well after going round and round of trying to get the same payments with the same down payment given previously we said we would take the new offer. However they came back and said that they would only do on their terms and would not meet ours. So we left the car and left the down payment because it was the amount needed to pay the premium on our insurance to cover the vehicle for the damage it received. Basically Jimmy Haley doesn't know the first thing about customer courtesy and two I didn't even know that yo-yo sales was illegal and I just wanted to warn others out there to be careful and to stand your ground and know your rights.
Anonymous
keller, Texas
U.S.A.
Anonymous
keller, Texas
U.S.A.
2 Updates & Rebuttals
Missv1982
Lewisville,Texas,
U.S.A.
This is somewhat true
#2Consumer Comment
Thu, February 19, 2009
I know firsthand that lenders (in your case, Wells Fargo) do give different types of approvals. In your situation, what may have happened is that they gave the finance department a "conditional" approval, meaning you had to meet certain criteria before the contract was approved. If Wells Fargo was unable to get a hold of your employer before the 30 days, then they can reject the contract. A lot of times it just depends on lenders' conditions. They will even sometimes reject a contract for something small (ex. if your address is wrong). Sorry about your situation, and I hope some of this information makes sense to you.
Robert
Irvine,California,
U.S.A.
Spot Delivery
#3Consumer Comment
Tue, January 06, 2009
When you signed the "paperwork" there was a statement that basically says, if they can not find financing they can cancel the contract and require you to return the car. Unfortunatly this does not work both ways, so you can't return the car if you feel like it. This is known as "Spot Delivery" and is legal. When most dealers do this, they only do it when they know they can get it at the promised rate. Sometimes there are legitimate reasons why it does not go through that the dealer can not control. However, there are some dealers who let you take the car knowing full well that you are not going to get financed at what they "promised" you. This is where the "ethical" part comes in. They do exactly what they did to you, telling you that you need a higher downpayment or monthly payment. They do this in the hope that you feel like you have no choice, where if they told you this in the beginning you would not have bought the car. This is why you should always try to get your own fianancing approved, or verify that their financing is approved before you take the vehicle off of the lot. Oh and you may not want to be so kind to your Sales Person. Unless they were totally clueless and you were their very first customer they knew exactly what was going on.
