- Report: #1381939
Complaint Review: banyan -
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banyan
USA
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Go Banyan Co aka Social Dental Deceptive Marketing Training - Terrible Communication - Do Not Sign A Contract Orem Utah
After deciding our dental office could use some marketing help we decided to look at the two main Social Dental Marketing companies. Ultimately we decided Social Dental/ Banyan was the company for us. We were a little concerned about starting a contract with them but we were assured that they still earn our business every month and with the monthly coaching and the app development that we would receive the professional services promised. We started the service in October 2016. By December I was already sending messages via facebook that it was hard to see their posts about how carefree their working environment was because my coaching calls had not been being made. I stressed that the coaching calls are why we signed up in the first place, and they switched me over to another coach and assured me this wouldn’t happen again.
They continuously didn’t make our coaching calls so much so that I contacted the company’s supervisors again on January 2nd, explaining to them that I had 1 coaching call since October when we started the service. Again, I was promised regular coaching calls and the service that we had been sold. I was getting so frustrated I know we are all busy but I realized very quickly that the coaching calls were a bogus service. They didn’t teach much of anything at all. Most the tricks that I didn’t know about I brought to their attention and they claimed yes they did know that you can invite people to like your page when they like posts on your page. Banyan instructs you to get the patient’s review while they are in your office sitting in the dental chair, later we found out that when review companies get multiple reviews with the same IP address that they don’t publish them. Are you kidding me? I brought this to their attention and of course they knew that too and failed to tell us our reviews wouldn't even be published following their instuction.
The instruction is bogus and wrong and by May 2nd we decided that we wanted out of our contract. That we had been taken for enough money and are done with Social Dental / Go Banyan Company. I wrote the cancellation email. They had again contacted me about how sorry they are and that they are trying to make their service better, and asked if I give a new trainer another chance, which I had denied, so they then transferred me to Lorin the only guy that can cancel our service. I spoke with Lorin about how terrible their communication is and how disappointed we are, he was to cancel our account. I have been very clear to everyone in this company that we are done, they didn’t deliver on the promises and services they sold us. I left Lorin 3 messages to get confirmation of our cancellation and to no surprise no call back again. I called and left multiple messages on their main voicemail. How do you communicate with a company that refuses to honor your cancellation? My disappointment level is through the roof. Now this just feels like a scam.
Today June 28th, 2017 I find out that there are no notes of cancellation that we show as an active account. I am so unbelievably disappointed and furious in this company. They are the furthest thing from professional. They are con artists. Selling a service that they know they can’t deliver on and therefore need to hold you to your contract. – Go with their competition that earns your business every month with no contract because Go Banyan / Social Dental cannot and will not deliver on this.
They claim today they will terminate our service on our contract date in October 2017. Do not sign a contract with Social Dental / Go Banyan they are truly a terrible company that traps you in their contract and will not let you out peacefully.
Go to RipOff Report to see other reports of their abuse.
