Ms Small
Mogadore,#2REBUTTAL Individual responds
Fri, September 16, 2011
When I learned of this extra charge taken out of the wire I processed I suggested they contact their bank directly because in the past, other customers banks have also charge an Incoming wire fee when receiving wires. I made several phone calls to the customers bank and then called their 800 automated wire line and it verified that the amount I wired was the amount that was received by the customers bank. I then proceeded to call the customers wire department to get to the bottom of it. They informed me while they did not charge a "incoming wire fee" they do have some kind of electronic transmission fee when dealing with outside banks of $35.00. While this was not an extra fee from Barrister's bank to resolve this matter we did return the $10 wire fee that Barristers charged along with the $35.00 that the customers bank charged. There was nothing more that could be done.
I then was informed that he threatend to burn down the company I worked at. Obviously this customer was not going to be happy no matter what.