- Report: #461040
Complaint Review: BasicISP - Internet Nationwide
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BasicISP
BasicISP.net Internet, Nationwide, U.S.A.
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BasicISP, Basic ISP, Copper.net Rip off, no customer support, poor service, stay away from Internet
I was promised a month of free service by billing when I switched from basic service to 'high speed' as a trial. I had not been at all happy with the basic dial up service.
Billing, never gave me the free month and then billed me again the following month.
When I contacted 'Customer Service' (reply from a Tracy), the free month was not coming, only a rating for their service questionaire, which I filed. Further inquires have gone unansewerd. I let Tracy know that she needs to cancel my service at the end of this paid month. NO RESPONSE. I recieved another bill for next month from Billing. Advised that billing my cc again would result in fraud charges. No response from 'customer service Tracy'.
Stay way from this company!!! They are also the same company as Copper.net. Do not do business with them.
Victim
Canandaigua, New York
U.S.A.
Billing, never gave me the free month and then billed me again the following month.
When I contacted 'Customer Service' (reply from a Tracy), the free month was not coming, only a rating for their service questionaire, which I filed. Further inquires have gone unansewerd. I let Tracy know that she needs to cancel my service at the end of this paid month. NO RESPONSE. I recieved another bill for next month from Billing. Advised that billing my cc again would result in fraud charges. No response from 'customer service Tracy'.
Stay way from this company!!! They are also the same company as Copper.net. Do not do business with them.
Victim
Canandaigua, New York
U.S.A.
1 Updates & Rebuttals
Mike
Mount Vernon,Ohio,
U.S.A.
BasicISP provides great Internet service with free U.S. support and a 100% money back guarantee
#2UPDATE Employee
Thu, June 18, 2009
I believe the person making this complaint misunderstood our offer. If a customer is not happy with their service for any reason, we do our best to assist however we can. I believe our customer service representative was simply offering a suggestion in order to improve the customers Internet experience with us. It is our policy to offer a 30 day, 100% money back guarantee to all customers who sign up to try ourBasicISP's Internet service. If a customer is not completely satisfied with the services we provide such as Email, Internet access and toll free U.S. based technical support, they may call us to cancel and receive a full refund. As far as receiving no response from us, that simply is not how we operate. Call our toll free number and one of our friendly staff will typically answer your call within 30 - 60 seconds. Should the victim in this compalint or anyone reading this have any questions, feel free to call us toll free at 1.800.456.3118 or contact me directly. Sincerely, Mike Cook V.P. Marketing BasicISP.net [email protected]
