I purchased software online that was supposed to convert a pdf file to a word document and allow me to edit it.
It did convert the document, but I could not edit it without losing all of the formatting. I could not cut and paste it into a new document, or get it to work no matter what I did.
I contacted the company on the same day as the purchase to tell them it did not work and requested a refund. 3 weeks later they inform me there will not be a refund even though the product did not work as it was stated.