- Report: #451726
Complaint Review: Beach Body P90X Extream Training System - Internet
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Author Confirmed
Why?
Beach Body P90X Extream Training System
http://www.beachbody.com/product/fitness_programs/p90x.do Internet, U.S.A.
Phone:
800-9873677
Web:
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Beach Body P90X Extream Training System billed my card before I even submitted the order!!! Internet
I went online to look at Beach Body's P90X Fitness program. I was thinking about ordering it, and I even went as far as to enter my billing information. It was on the first page, and then at the top there are 5 other pages to get through before you actually confirm your order. I decided on the 2nd page that I didn't want to go through with it and I Just closed the window. I thought everything was okay, until a couple hours later when I looked at my account and saw a charge for 69.69 from Beachbody.com. I could not believe it because I didn't even get to the confirmation page! I called up their customer service immediately and was told that there was no way to cancel the order because it was already in the process of being shipped; which I know is garbage because it was 6:00 in the evening. I spend about 20 minutes on the phone with this woman, and finally I got her to "Cancel" my order. I was even given a confirmation number for the cancelation and was told it would take 2 days for the refund. I figured that was it. Well, I got an email this morning saying my item has been shipped along with a tracking number... This company is a complete fraud. I called my bank already to figure out what other options I have and I am also reporting them to the Better Business Bureau. I never even confirmed the stupid order, so how can they charge my card right away? Do not use this company it is a complete RIP OFF!
Rochelle
Tampa, Florida
U.S.A.
Rochelle
Tampa, Florida
U.S.A.
1 Updates & Rebuttals
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Rochelle, Please contact me ASAP I have solutions.
#2UPDATE Employee
Mon, May 18, 2009
Hi Rochelle, My name is Pierre and I work for beachbody. Please contact me at [email protected] and I will assist you in clearing up your account and getting your refund. You can also contact 1-800-240-1068 which is our corporate call center. Thank you, Pierre
