- Report: #383902
Complaint Review: Beachbody Fitness - Internet
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Beachbody Fitness
www.beachbody.com Internet, U.S.A.
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Beachbody Fitness Credit Card & Order Site Ripoff Internet
I wanted to order 1 set of the fitness video and product. I went through all the steps of filling in name, address, quantity ordered, etc. Then I was asked if I want some other monthly products. I clicked "NO"!! but the site wasn't responding. 2 clicks later I noticed I had not 1 set ordered but THREE!!
I tried to change the quantity back to 1 but was not successful. The site only allows you to increase and not decrease the quantity ordered. I did't worry too much because I was still 2 final steps from confirming my order (according to the step tabs at the the top of page). All reputable sites allow you to reveiw all the infomation. So I immediately shut down the web site and even disconnected from the internet. That didn't work - I received confirmatin that I had ordered 3 sets. The order could not be cancelled.
I contacted the credit card company and told them of the fraudulent charge. They said they would work with me and reverse the charge through their complaints department. I just needed proof that the parcel was returned. Hopefully I'm only out the $14.00 shipping charge to return the product and not $375.00 Canadian.
Rgs
Calgaray, Alberta
Canada
I tried to change the quantity back to 1 but was not successful. The site only allows you to increase and not decrease the quantity ordered. I did't worry too much because I was still 2 final steps from confirming my order (according to the step tabs at the the top of page). All reputable sites allow you to reveiw all the infomation. So I immediately shut down the web site and even disconnected from the internet. That didn't work - I received confirmatin that I had ordered 3 sets. The order could not be cancelled.
I contacted the credit card company and told them of the fraudulent charge. They said they would work with me and reverse the charge through their complaints department. I just needed proof that the parcel was returned. Hopefully I'm only out the $14.00 shipping charge to return the product and not $375.00 Canadian.
Rgs
Calgaray, Alberta
Canada
1 Updates & Rebuttals
Beachbodyhelp
Beverly Hills,California,
U.S.A.
Beachbody Help is here!
#2UPDATE Employee
Thu, October 23, 2008
Hi my name is Pierre and after reading everyone's complaints about our company I have personally set out to try and help solve the problems some of you all seem to be having. Please email me at [email protected]. Please provide your billing name and address and what is happening with your account. I will only have access to this email account, so please I express patience if I have not responded in 24 business hours. This also means that you will not have to deal with more than one agent in regards to your account. I am human too and I know how frustrating that can be! Especially when its about your finances! Beachbody is a wonderful company with a GREAT product; I would love for everyone to want to experience this for themselves without having to worry about anything else but your health and fitness. I pledge to make that happen for everyone. Thanks and I look forward to helping solve some of your problems and issues! I am also going to give you our corporate call center number which is 1-800-240-1068. This is our los angeles location. If you search the web you will see that I have succesfully helped frustrated customers like you and mended our relationships, I want to have a chance to help you so please email me asap and lets get this fixed now! Please anyone with any other problems feel free to email me at [email protected].
