- Report: #1391209
Complaint Review: Beaute - Philadelphia Pennsylvania
-
Author Confirmed
Why?
Beaute
3385 Gardner St Philadelphia, 19116 Pennsylvania, USA
Phone:
844-235-8958
Web:
Enticing Beauty Care.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Beaute Enticing Beauty Care Freya Skin Care L'etoile A Tale of Many Companies Maine - Pennsylvania - Las Vegas - New York Internet Nationwise
I am a fan of Joanna Gaines (Fixer Upper) and respect her for her Christian Family values. I read online that she was leaving her show to work with a skin care company. I clicked on L'etoil from the body of her statement and ordered the trial offer for anti wrinkle cream. I agreed to pay the shipping costs and did so with my Capital One credit card. There was no other information in the ad, therefore I assumed the shipping was my total expense.
Upon receiving the product (which was NOT L'etoile but Beaute), I was not too concerned since the shipping costs were all I had paid to date. Later I learned that Mrs. Gaines did not endorse either of these products and declared the ad was a SCAM. (The list of "celebrities" who alledgely "endorsed" these products is extremely long).
When my credit card statement arrived at the end of the month I saw that a company called Enticing Beauty Care and a company named Freya Skin Care had billed me for $89.95 and 99.95. I immeditately called the Cap One representative who said to me, "It's a scam. We get them everyday." She then proceeded to put a stop on both payments and informed each company of my dispute. We had a three-was conversation with Enticing Beauty. A very rude representative with an accent that was very difficut to understand told me I had not cancelled my order within 14 days of receipt and that I was now responible for the amounts listed above. At that time I informed her that I was unaware of any 14 day limit nor did I want the product sent to me - payment of almost $200 for 1 and 1/2 ounces of cream was unacceptable.
There is no paper trail with the order - no receipt, no invoice and, definitely 14 day limit. Please note: I ordered from L'etoil, was billed for shippping from Enticing and Freya (two charges - one very small package). In addition, the product received was called Beaute.
The web of names, products from various locations has made tracing these "thieves" difficult. I have forwarded all information to Capital One and am working with a rep. At this point, Cap One seems to think I have to pay one of the disputes (Enticing) because they responded to my dispute. However, I am not letting it go so easily! I intend to pursue with whatever agency I can locate to stop this kind of theft. These are CRIMINALS AND DESERVE TO BE LOCKED UP. I am in the hope that Capital One and other credit agencies will assist in bringing these activities to a quick HALT!
