i qualified for a free gift doing an on line survey, i chose the bella labs facial cream. i dont really care for the product and called the given phone number several times. i have received no contact from them and no response to my on going messages. i now recieved another shipment and i called again stating that i do not want this and do not bill my account. i have called over six times in the last 24 hours, either i am on hold with a recording or left a voicemail. i am also going to put a hold at my bank.