Victim Of Fraud
Long Beach,#2Author of original report
Mon, June 15, 2009
3 more things When i was on the lot test driving the vehicle, the sales rep quoted me and told me the vehicle was $9500 total. I SAID OK, I WILL BUY IT! And i only have $1500 in my bank account for a deposit, and this is all i have, he said, no problem! Next thing i know, when i talk to Yolanda, she tells me a different story: 1. No the vehicle is $10,500 and not $9,500 2. and you need to pay $2000 deposit and not $1500 3. And she added the $500 optional insurance on the vehicle when i told her no And i had my 3 children there with me! And she could care less about your family, she only cares about PROFITS only. She could care less, she took advantage of me and basically told me to TAKE IT OR LEAVE IT! So i left. However, all the other REPUTABLE car dealerships could not sell me a car because all the huge finance companies were not financing anyone because of what the economy was going through. So i had to go back and tell Yolanda OK, because i had no choice. But she took advantage of me and my family for another $2000 total. And i also have to pay another $1000 to fix things wrong with the car, like replacing the battery, and now, today, i have to get the car painted cause the paint job they did on the car only lasted 5 months because all the paint is all peeling off.
Victim Of Fraud
Long Beach,#3Consumer Comment
Mon, June 15, 2009
Everything i stated was the truth. When we first went to the location, and we were looking at cars, i had my 3 children with me, and we had to wait LONG TIME for someone to help us. They were so disorganized, and rude. Yolanda would tell me she would send someone to the 2nd lot to help us, and we walked over to the 2nd lot and waited and waited, and no one came. So we had to go back to tell them what is up, is someone going to go over to help us? When i spoke to the sales rep i told him that i only had so much for a down payment, and he said that was OK. When we found the car we wanted, Yolanda demanded another $500. No matter what i told her she did not care. I had my kids there with me, and she says she is a family business? She could care less over another persons family, she cares about PROFIT over family. When she did the paperwork, she asked me if i wanted the additional $500 insurance on the car, and i told her NO. She actually asked me 2 more times in the 1 hour i had to wait in her office for her to do the paperwork. When she finally did the paperwork, she went ahead and added the stupid $500 insurance on the paperwork anyways when i told her NO like 3 times. No matter what i told her she did not care. I had my kids there with me, and she says she is a family business? She could care less over another persons family, she cares about PROFIT over family. When we looked at the vehicle we wanted, the sales rep told me he would have the vehicle painted, put all the parts back on the car, and fix everything. The only thing they did was paint the car and put parts back on the car. When i first test driove the car, the car would not start, and i specifically told the sales rep they must replace the battery to a new one. he said no problem. I was paying them $1500 deposit, and i definately could not afford to spend alot of money on a new battery and other stuff, so this is why i asked them to fix things, and the sales rep said it was ok they would do it. The $250 remote key was broken and i told them to replace it. They refused to do that. So 2 weeks go by, and it is time for me to get my kids from school, and my car does not start. I called Yolanda, (and i have all the phone records and the times i was on hold with her to prove i am not lying) and she told me 3 times she was going to send someone to help me. I was only 2 miles from her. After waiting for so long, i was forced to call her back again and again and she kept coming up with excuse after excuse, like she could not get a tow truck driver that could not come. So i told her she should have called me as i was waiting. So the last time i was on the phone, she said her mechanic was coming over. An hour later that did not happen and as i waited for someone or her to call me back, she never called me back. So i gave up on her because she was lying to me. When i finally got a mobile mechanic to show up, he said the car battery was dead! I said that was impossible because Bellflower auto mart told me they would put a new one in. And i finally realize they did not even do that. Now if she just did not want to help me, she should have just told me sorry we cannot help you, and not lie to me and make me waiting for over 3 hours. What is really frustrating is she actually did call me back, but 5 hours later at 7pm that day (and i have the phone records to prove the call) and she asked me if i was going to call the finance company to verify the financing on the vehicle, and i flat out told her why is she not calling me to follow up on fixing my car? that is why she should have called me. So Yolanda is obviously lying here and not telling the story and all the crap she put me through! I have now spent over $1000 to fix all the things wrong with the vehicle that the sales rep said would be fixed, and nothing. Now Yolanda is claiming the easy way out of disatisfied customers by conveniently saying "the car is sold as is" and we are a family business, so we care about your family. What i experienced was totally opposite. She only cared about PROFITS, and when i drive off her lot, dont even call her because she does not care, and if you do call, she will just put you on hold for 30 minutes. And she wants to bad mouth her clients for bad credit. I have now had the vehicle for 8 months and I have paid all 8 payments on time, not even 1 day late on every single payment! So they did paint the vehicle, and put parts on it, but they did not do all the other things and ended up costing me $1000 additional (i have the receipts). Also, do not let them paint your vehicle as well. Because only 5 months later, the paint is now already starting to peel off. So now i have to go spend another $700 for a new paint job. I have documented phone records of the calls i claimed happened. And i will take a lie detector test as well to prove the things i requested to the sales rep, that i did make those requests and the sales rep did say he would fix all those items. AND SHE IS CLAIMING THAT SHE IS A FAMILY BUSINESS AND SHE CARES ABOUT YOUR OR MY FAMILY! SHE ONLY CARES ABOUT PROFITS ONLY! AND SHE HAS NOW COST ME ALOT OF MONEY, AND HAS TAKEN MONEY I HAD TO SPEND TO FIX THE VEHICLE, AND TAKEN THAT MONEY FROM MY FAMILY TO FIX HER MISTAKES. AND NOW I HAVE TO GO PAY HER $535 FOR THE CHECK THAT I WROTE HER AS A POSTDATED CHECK THAT I MADE SURE DID NOT GO THROUGH MY ACCOUNT. I FELT AFTER WHAT SHE DID TO ME AND MY FAMILY, THAT I FELT SHE SHOULD HONOR HER WORDS AND PROMISES AND I WOULD PAY HER. SO THE NEXT TIME I HEAR FROM HERE IS HOW I NEED TO SHOW UP IN COURT. BUT I WILL PAY HER THE STUPID $535 BECAUSE IT IS THE LAW. HOWEVER, MORALLY, SHE DOES NOT DESERVE THIS. If she cared about family, she would have helped me and my family and not put us through all this. Because they did not replace my battery with a new one like they promised, my family (my 3 kids) had to wait at their school for 2 hours after school was out for me to pick them up. And she wants to talk about how she is a family person, and she will care about your family when you show up on her lot? It was a horrible experience!
Yolanda Manager @ Bellflower Auto Mart
Bellflower,#4UPDATE Employee
Fri, May 08, 2009
I would like to set the record straight. My name is Yolanda and I am the Manager of Bellflower Auto Mart. Robert did not qualify for a vehicle because of his bad credit, but because of his persistancy and that he was a single father. I gave him a chance, because his lease was over, and he would have no trasportation. The main reason he filed this report is because On Jan 08, 2009 We took him to the Bellflower Superior Court because he bounced a check for $ 500. And the judge found him guilty for writing a check knowing that the funds would not be available. In my eyes and the Judges, THAT'S FRAUD!!! Even after we sued him, and we won, but we have not been able to get reimbersment for the bounced check. Robert bought the vehicle as is no warranty, he could have bought a warranty but he choss not too. Yes, I did receive a call from Robert on Oct 6, 2008 that his vehicle would not start, I tried to help him over the phone with the assistanace of the mechanic. I told him that our shop does not have a mobil mechanic, but we offered a tow truck to pick up the vehicle to bring it back to the shop. Robert was in a rush and he could not wait a few hours, so he called in someone else to fix his vehicle, and it needed a simple battery, I would have put on for him, it would have costed me $50. But because he was so impatient, he fixed it on his oun and it costed him much more. Here a Bellflower Auto Mart we are a family Bussiness and we pride ourseves in our freindly service and we sell quality vehicles, we try our best to keep our customer happy. I would also like to note that we will be filling a fouls slander charges, because of these report againts Mrs. Robert in Lakewood.