Complaint Review: Ben Franklin Plumbing - AZ - Phoenix Arizona

Benjamin Franklin Plumbing has been helping me and my family with all my plumbing needs for over 5 years and i did have a few warranty needs, they never gave me any problem with standing behind their warranty. In fact that is why i recommend them to my family, because they have always treated me so great. This report showing them not standing behind their warranty is wrong, I personally have needed them and they asked no questions and helped me out. They do the service, when parts go bad, i know they did not manufacture the parts, but they as a service company stepped up and helped me out as a single mother, that is what i need. 

I called you 8 times. The first 7 times, I was ignored as you did not call back. The final time, I was told to go to the manufacturer. The offer that you're giving now is *after* I had to fix the water heater myself (with help from my brother)? You didn't want to work with me when the water was flooding my workout room. Too little, too late. I have no interest in working with your company further. This is what happens when you mistreat your customers. You only have one chance to make things right. As for not having a record of me...you don't know who I am based on the report so you can't make that claim.

I called you 8 times. The first 7 times, I was ignored as you did not call back. The final time, I was told to go to the manufacturer. The offer that you're giving now is *after* I had to fix the water heater myself (with help from my brother)? You didn't want to work with me when the water was flooding my workout room. Too little, too late. I have no interest in working with your company further. This is what happens when you mistreat your customers. You only have one chance to make things right. As for not having a record of me...you don't know who I am based on the report so you can't make that claim.

I called you 8 times. The first 7 times, I was ignored as you did not call back. The final time, I was told to go to the manufacturer. The offer that you're giving now is *after* I had to fix the water heater myself (with help from my brother)? You didn't want to work with me when the water was flooding my workout room. Too little, too late. I have no interest in working with your company further. This is what happens when you mistreat your customers. You only have one chance to make things right. As for not having a record of me...you don't know who I am based on the report so you can't make that claim.

I called you 8 times. The first 7 times, I was ignored as you did not call back. The final time, I was told to go to the manufacturer. The offer that you're giving now is *after* I had to fix the water heater myself (with help from my brother)? You didn't want to work with me when the water was flooding my workout room. Too little, too late. I have no interest in working with your company further. This is what happens when you mistreat your customers. You only have one chance to make things right. As for not having a record of me...you don't know who I am based on the report so you can't make that claim.

Thank you for your report, we are happy to honor our warranty, as we have for over 20 years in the valley. We have no record of you contacting our company or the work the report says we completed. We know there are a lot of plumbing companies in our area, and they don't all work the same, people do mix up plumbing companiy names. Any water heater we supply, we work directly with the manufacuter warranty, that is one reason to purchase plumbing products from us, we will also work with all manufacutres that we don't directly purchase from, if they will allow us to work with them directly. I don't know if you realize some manufacuters, only work directly with homeowners to build a reputation with them, but we will try to be on a three way phone call to help the homeowner out or do anything else we can. Our warrnaty for every job is located on each invoice and I would like to honor our warranty with you, I suggest that you contact me with your address and inovice number of work we completed, asap, so we can properly work with you, on your concern. Please contact Linda Stanfield at Benjamin Franklin Plumbing at 480-812-1855 to allow me to make this right for you.

Jason, Ben Franklin Plumbing does warranty all jobs! Every person at Ben Franklin PLumbing is striving to be excellent at what we do to serve you. You are the most important person in our career and we never forget it. Our whole business was built with you in mind. Our 100% satisfaction guarantee says this all day long! We provide a 3rd party advocate for issues like this. We have to be contacted first though.UWIN is designed to make sure if you as a friend ever feel like you were not treated fair. U-WIN (-877-655-UWIN) will give you back all the money you paid for a job if we do not see eye to eye. It's that easy! We have been through our data base and find no where that we installed a water heater where we had just installed one a year and a half earlier. Our warranty that begins with a standard water heater is 6years on the labor, parts, and tank. The model you mentioned from the web site is a upgraded model that is LIFETIME and seamless blown molded. We offer all types of water heaters good, better, and best. This way you can pick out the right fit for you and your family. If you would like to speak with us please call me so we can figure out what had happened at your home. You may contact me directly 602-283-6343-Brian. We can only get better at our jobs if people let us know how we are doing! I would appreciate the chance to prove to you we stand by everything we offer and this truly separates us from other PLUMBERS!

Just to add on, the following is posted on their website as well: "Plus, all repairs are guaranteed for 2 full years. If a repair fails, we'll redo it ABSOLUTELY FREE." http://benjaminfranklinplumbing.com/world/cms/yourrights.html That is a pile of rubbish.