- Report: #817786
Complaint Review: Ben Franklin Plumbing - Internet Internet
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Ben Franklin Plumbing
27 Commerce Boulevard, Suite 2 | West Grove, PA Internet, Internet, United States of America
Phone:
610-429-4200
Web:
http://www.benfranklinplumbingccpa.com/
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Ben Franklin Plumbing Charles England Ripoff by the service level system Internet
Benjamin Franklin Plumbing Ripped me off. They showed up after i used service majic for a referral. They charged $377.00 dollars claiming a level 3 service was required. They did not fix ANYTHING. I hired a local plumber who fixed it for $159.00. Charles England promised a refund 3X. still waiting for that check!!!!!
1 Updates & Rebuttals
Long Island Plumber
Woodmere,New York,
United States of America
buyers remorse
#2Consumer Comment
Mon, January 09, 2012
Had a professional plumber in your home and you think you were ripped off?
I use RipOffReport frequently prior to making any large purchase and being in the Plumbing & HVAC profesion my searches today brought me to Plumbing related complaints. Its amazing how most of the complaints or not for letting a disgusting dirty plumber into your homes, but instead of having a PROFESSIONAL come into your home to perform service. In the dozens of complaints I read this evening, not one commented on the appearance of the TECHNICIAN. My guess is that the technician was in a clean uniform.
Being a professional commands a higer rate of salary. As a professional Plumbing and HVAC Technician, do I not deserve to live in a nice home, support my family comfortably, and drive luxury cars? I firmly believe I do and the quality of service my company produces commands it as well.
I am not a owner, but just a technician. I command a salary similar to doctors and lawyers. I have more education, certification, and training than most lawyers do. I wake up at 3am to give families heat, clear their only toilet of all the waste that clogged, and crawl under homes to make repairs.
My company is a flat rate company. It is designed to save the customer money and make the company money. NO COMPANY WANTS TO LOSE MONEY! When I charge $361 to rebuld all the mechanical componets of a toilet, I guarantee that toilet. I will re-appear if god forbid it leaks at 6am.
My company gives the price upfront and the customer signs in writing prior to work beginning. We arrive when scheduled and GUARANTEE ALL WORK!
I personally performed $450K last year in 49 weeks working an average of 60 hours per week. I am one technician out of 22. All without a single complaint. A large percentage of that revenue goes towards overhead, not compensation for employees. Picture a multi-million dollar company that pays on top of salary, $45K per employee for taxes, insurance, education, training, licensing, etc.
So the next time you call a plumber, if you want to nickel and dime call the dirty, unprofessional plumber in the pennysaver. If you want a plumber who is clean, prompt, courteous, and professional expect to pay for such.
No, $300 per hour is not excessive. You are insane if you think you can get a price over the phone. Get Home Depot or Lowes to come back if there is a problem. I fix THEIR PROBLEMS! $450 for only 57 minutes? It would take most homewoners an entire weekend something I can do in 10 minutes. If I could pay for more hours in a day I would.
Questions, comments, or concerns, please make comments below.
GOOD EVENING AMERICA AND GOD BLESS.
Mike The Plumber
Muttingtown, New York
U.S.A.
