Shark
Canaan,#2Author of original report
Mon, September 15, 2008
I called them first thing Monday morning. The customer service rep was polite. But, she said I'd have to wait 24-48 hours because since it was on the weekend it isn't in their system yet. How come, I asked, I have 2 order confirmation numbers. So she asks for my zip code, my name, my send to zip code. Nope, can't find you. How about using the order number, I ask. What was that name again she asks...ok yes I found it. After several reasons why they could not cancel it, and my insistance that they could, and 20 minutes on the phone with several hold times, supposedly the order is cancelled, without being sent to the credit card company yet. But wait, I say, I have TWO order confirmations, I want them both cancelled. Supposedly that's one for the first item and one for the 2nd item. We'll see. I asked if she wanted to know why I was cancelling, or if she cared...oh yes, we want to know, she says. If you don't care, it's fine with me I won't tell you...no we want to know...so I explained about the whole order process, lack of chance to review order, no contact email, no customer service after hours. She was sympathetic to a degree (but I felt like it was just "blah blah blah" on her end.) She suggested that I may want to call to place my order in the future. I said there wouldn't be a future order, and knowing to call to place the order was fine for me but what about all the other people who use the website, they don't know and run into the same problems. She asked if I'd like to place my order with her...no thanks, no order at all for me, no bendaroos for my grandkids... I will repost when I know all is cleared!