- Report: #536866
Complaint Review: [email protected] - Bridgeport Connecticut
Reported By:
Miffed One -
Pepperell, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PO Box 13184 Bridgeport, 06673 Connecticut, United States of America
Phone:
205-567-1133
Web:
Categories:
Business Rating:
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[email protected] Deceiving web order processing and inability to alter order Bridgeport, Connecticut
When ordering a popularly advertised $19.99 package of Bendaroos, after selecting the deal and providing Credit Card info, I was then walked through a couple more screens with a "Click to Continue with Order" red bar on the right. Each of these screens has an ad on the left which I ignored as I continued toward what I thought would be "Checkout". Instead, I realized after clicking through one of these ads, they were adding an expensive package to the $19.99 one, more than doubling my order!!! And they intended to keep on doing this through several more screens!
Since there were no options to back out (I tried to, but always ended up at the most recent screen when reentering the site), I clicked on the teeny "No" just below the huge red "Continue" click button through several more windows. Instead of getting an order confirmation screen, I ended abruptly with a "Thank you for your Order!" screen and over $60 being added to my credit card!!!
I immediately fired off an email to their customer support at [email protected] asking for the order to be changed. I informed them I would contact my credit card company first thing in the morning to alert them.
If this is a legitimate company, they can easily be sued for misleading advertising practices.
