- Report: #1447867
Complaint Review: BenefitWallet - Secaucus NJ
Reported By:
CertifiedPublicAccountant33316 -
Fort Lauderdale, FL, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
BenefitWallet
500 Plaza Dr, 8th Floor Secaucus, 07094 NJ, United States
Phone:
877-472-4200
Web:
2081 NW 118th Ave
Categories:
Business Rating:
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BenefitWallet My Benefit Wallet Mellon Bank BenefitWallet would not research, respond or return my $1,000 inappropriately kept by BenefitWallet and/or their third party providers Secaucus NJ New Jersey
$1,000 too much was withdrawn from my bank account and I cannot get it returned. I made an online contribution to my HSA before the April 15, 2018 deadline to take a tax deduction for the 2017 tax year. I oringally inputted in the website a $3,250 contribution. Afterward, I wanted to change the amount and the online contribution portal allowed me to edit the amount, so I changed it to $2,250. All appeared fine as I followed up and $2,250 showed as deposited into my HSA account about 5 days later. However, when I got my personal bank statement in early May, I discovered that the original $3,250 was withdrawn from my bank but only $2,250 was deposited in my HSA account. $1,000 is missing since April and it is now mid-June.
I have contacted the 1-877-472-4200 customer service line in the Phillipines on numerous occassions and opened two cases requesting research of the transaction and return of the $1,000 that Benefit Wallet has misplaced or misappropriated. Although I am told someone will contact me after research is performed, no one ever does. The girls in the Phillipines do not have the knowledge or experience to understand the HCA transfer chain and they don't have access to any records to research it. Phone numbers in the United States are not available. I have have researched and tracked down numbers to call Mellon Bank, Cathedral Corporation, and Conduent. I am assuered someone will return my call, but no one ever does. I also sent supporting documentation including the bank statement and HSA statement reflecting the discrepancy to the email address at [email protected] and requested a supervisor to contact me, but they don't. I am only referred again to the 1-877-472-4200 number in the Phillipines where there are no records and no one can understand U.S. banking transactions.
When I call the Phillipines, they suggest that I send documentation to the email address. I did this right after discovering their mistake and my requests was ignored. I wonder if others have had a similar experience. After over 6 weeks of major efforts to recover the lost $1,000, I feel frustrated and am trying to determine what venue to file suit. Even though I have spent more than $1,000 in labor trying to recover the stolen or misappropriated funds, I feel that others may have had a similar experience and BenefitWallet shouldn't get away with it. HSA accounts are a great tax planning tool, but not so great if you exprerience the theft of $1,000. The company should have contacts in the U.S. to resolve financial transaction problems such as this one. Post if you too, have not been able to recover funds sent to Mellon Bank for BeneftWallet HSA contributions that never make in into your HSA account.
2 Updates & Rebuttals
CPA33316
FT LAUDERDALE,Florida,
United States
UPDATE-$1,000 is Refunded!
#2Author of original report
Mon, July 16, 2018
SUCCESS! I received a call this morning from Autumn informing me that the $1,000 that was mishandled was returned to my bank account electronically last week! Even though I spent two hours on phone calls on Friday, no one could tell me that the matter had been resolved. Don't give up! Thank you Autumn at Conduent Business Services LLC for following through and getting the job done! Autumn deserves a promotion.
HSACPA
FT LAUDERDALE,Florida,
United States
Benefit Wallet Conduent Update - Still no return of $1,000
#3Author of original report
Fri, July 13, 2018
I was finally successful in speaking with a representive, Vera, in the United States in June. YOU MUST REQUEST TO SPEAK TO AN ONSHORE SUPERVISOR when calling the customer service number at 1-477-472-4200. Vera assured that it would take 5 to 7 days to investigate and I would get a call back. I never did receive a call back and as far as I can tell no investigation into my lost funds was made. On June 26, 2018, I called again and got to an onshore supervisor in the United States named Autumn. (Note they will not give you a last name or a phone number in the United States to limit the ability of customers to get service. You must go through the Phillipines first and ask to be transferred.) Autumn apologized and asked me to forward the supporting documents again for a 5th or 6th time showing that $1,000 more was transferred out of my personal checking account than was deposited into my HSA account. Autumn would investigate and I would hear back in 5 days as she was escalating the case. I did get a call let me know it was escalated and that I would hear back in several days. I never got a call back and as far as I know, an investigation was never made.
It is now July 13, 2018, 3 months after the missapropriation of $1,000 and still no answers, solutions, or efforts to repay me. I am on hold for over an hour trying again to reach someone in the U.S. for a resolution prior to spending funds on court costs. They keep you on hold until you give up and your funds will not be returned. It looks like the next course of action is an attorney's demand letter for civil theft. MAKE SURE YOU DOCUMENT ALL YOUR DEALINGS WITH THIS COMPANY TO SUPPORT LITIGATION! THEY WILL NOT RETURN YOUR MONEY NO MATTER HOW HARD YOU TRY OR HOW MANY TIMES YOU CALL!
