Complaint Review: Berkeley Premium Nutraceuticals - Boland Naturals - Enzyte - Ogoplex - Lifekey - Cincinnati Ohio

Scott, I wrote a response in January of this year after being ripped off by this company. I will tell you what I did to get my money back. 1) Report your card lost or stolen. This will automatically cancel any transactions that are attempted to be charged against your account while still maintaining an active account. 2) Send back the product using a delivery confirmation process. If you received additional product as part of your "membership", re-send it back to the company using delivery confirmation along with a letter explaining yourself. In a previous article a suggesstion was posted to get a doctors note stating that you are allergic to the product, which may be a good idea. Although I don't advocate lying I believe that you have to fight for what's right using the same rules as they use. I called the company to do as I was instructed and was told that if I sent the product back I would still be charged for it. 3) Send a copy of the confirmation label, the letter or doctors note, and an explanation to your credit card company to explain your situation and ask for a refund. In my experience I was given a refund of the price of the second "order" after my initial order by my credit card company. I felt that I took a risk by buying the first sample so I took the hit for that but not the second time and neither should you.

I called for the free trial of the product and 30 says later was charged $139.90 for the product for two months.. I tried calling the cancellation department with no success. Finally I got ahold of a supervisor in purchasing and she gave me an address to send a letter of cancelation....So I did. Today I received two charges on my account one for $139. 90 and one for $69.95 both from Lifekey. I thought my account had been cancelled so I called them and they said they have no record of my letter and that they do not even take letters by mail Funny huh.. To add more to all of this they are commiting fraud in a whole nother way, My credit card # that I had originally given them expired in May, They made up a new expiration date for the new card in order to make the charge go through..

THANKS FOR THE INFO ....That is exactly what I had to do in order to get my money back. My doctor wrote a statement out saying it did not work, and I faxed it in. I then received a refund in full. I agree that they are "brainwashed." I learned my lesson, though. Too bad there are still hundreds of people out there who have lost money and continue to lose it because they don't know where to turn.

Well, if you have not gotten you money back yet this might help. Call you Credit Card Company and dispute the charges. Even if you have a check/debit card you are afforded purchase protection rights. If that does not work, you need to call your doctor and have them type up a letter for you stating that you are not able to take the product due to medical issues. Most common is an allergic reaction to some of the ingredients. Then call customer care stating that you would like to have a credit for the product that you have already received. They will tell you that they cannot. If they do not help you ask to talk to a supervisor. When pushed they will tell you that the only way to credit your account would be with a letter from a doctor stating your inability to ingest the product. They will give you a fax number. Fax in the letter. The credit close to 100% of these requests for credit and it is the ONLY reason they are allowed to credit for. It usually takes 30 days to see the credit on your account. As for some of the earlier employee comments, I apologize. As they were not as constructive as they should have been. It sounds like they work in customer care and are tired of dealing with complaint calls all day. They get "brainwashed" into the company line and fail to see things as they truly are. For the record, the company does tell customers about the plan. In fact they record 100% of all sales calls now for this very fact. They have a team of people that do nothing but listen to these calls 24/7. If they hear an issue, they call the customer ASAP and resolve the issue or cancel the order. The agent is then either suspended for a week or terminated on the spot. Are the companies' policies illegal? No. Shady? YES. They walk just on the right side of the line. I personally would rather see 1 million happy and content customers than 10 million mislead customers any day. So I have no problem with helping people get their money back if they feel ripped off. I hope that helps you out.

I too, had the same experience with these idiots who disguise themselves as a "company." I also cancelled my "membership" (which I didn't register for anyway), online, and guess what? It wasn't cancelled! I then called customer service, and the rep said she would cancel it. I told her I already did this online, and she respoded, "It didn't take." duh! I don't think any cancellations online "take" with this stupid website. Stay on them. I finally got my money back, and you can too. They are goofballs!

HELLo ED, of Oklahoma city, You'RE a FU_CKING IDIOT and have no idea what you're talking about.

Well Scott, I went to the magical "askberkeley.com" website two days after ordering the free trial and cancelled my membership in Managed Care Direct. I was given a message stating "your cancellation has been processed, thank you". However, about a month later I am charged $70 anyway? When I called "customer care" all they can say is they have no record of my cancellation and that they "can't be responsible for our website". Hmmm...that's interesting. If you guys aren't responsible for your website, who is? Do little webmaster elves sneak into the building at night after everyone's left? Askberkeley.com is not the answer to any of this. It is just another way for your company to rip people off. It is all completely underhanded and just plain thievery. Anyone associated with this company should be ashamed of themselves!

First of all I want to say that a company setting you up for continued shipments or services is not a new thing. Companies have been doing this for years. Cable TV, Satellite, Books, Videos, CDS, etc. The fact that you can't find the askberkely website is because you have to spell it right. You can't just type anything you want in the top bar and go where you want to. You spelled askberkeley.com as askberekely.com. I would assure you that if you type the correct address you will go where you want to. Also you can use the phone number. But the easiest way is askberkeley.com. Where all you do is click on the top of the screen what you ordered and the on the next screen you will see Cancel Managed Care Direct. You click on that and fill out the info. Hope this helps people.