(Cynthia) Dee
Cincinnati,#2UPDATE EX-employee responds
Wed, July 21, 2004
I'm a former employee, and we were told that if a customer threatens to write a letter to the BBB or State Attorney General, then to just refund the money. The standard refund is a partial refund, but the customer service agent can put in a request for a full refund (minus shipping and handling), but you have to do the above steps. It also helps to fax them a copy of a letter. Also, if you ordered more than one product from Berkeley (most people order Rovicid and Avlimil or Enzyte and Avlimil) make u sure u specify that when cancelling orders. Hope this helps
(Cynthia) Dee
Cincinnati,#3UPDATE EX-employee responds
Wed, July 21, 2004
I'm a former employee, and we were told that if a customer threatens to write a letter to the BBB or State Attorney General, then to just refund the money. The standard refund is a partial refund, but the customer service agent can put in a request for a full refund (minus shipping and handling), but you have to do the above steps. It also helps to fax them a copy of a letter. Also, if you ordered more than one product from Berkeley (most people order Rovicid and Avlimil or Enzyte and Avlimil) make u sure u specify that when cancelling orders. Hope this helps
(Cynthia) Dee
Cincinnati,#4UPDATE EX-employee responds
Wed, July 21, 2004
I'm a former employee, and we were told that if a customer threatens to write a letter to the BBB or State Attorney General, then to just refund the money. The standard refund is a partial refund, but the customer service agent can put in a request for a full refund (minus shipping and handling), but you have to do the above steps. It also helps to fax them a copy of a letter. Also, if you ordered more than one product from Berkeley (most people order Rovicid and Avlimil or Enzyte and Avlimil) make u sure u specify that when cancelling orders. Hope this helps