Jerry
Denver,#2Consumer Comment
Tue, October 05, 2004
They will continue to lie to you about the return of your $175. I had to stop my credit card, just to avoid any more charges to my card. They gave me the same line about returning "1/2" or $35 back on the unauthorized $70 charge, but indicated that it would take two months before I saw it. Amazing! You have exactly 2 months to dispute the charges then you are hosed! Now, however, my credit card company has been receiving complaints on this same company (such a worldly company!) and they are beginning to believe that I have a valid complaint. Still remains to be seen if they will get old "Berkeley Premium Nutraceuticals" to reverse charges. I wish you luck and hopefully you have filed your complaint with the Ohio State Attorney Generals Office. I can't imagine the millions of $$ this scam has bilked people out of! Very obviously there is nothing FREE in this world!
R
Cedar Rapids,#3Consumer Comment
Thu, September 23, 2004
How many out there on the 12 month money back guarantee program, actually has gotten a "No Problems Whatsoever" full refund after 12 months. Don't be shy. Get those hands up now. Somebody?Anybody? I'm waiting!N obody wants to raise thier hands? Okay, Well how many felt they have been tricked or decieved at some point in time when dealing with these guys. Raise your hands. Wow, you can raise your hands after all. Okay,one last time, who has gotten a FULL no problems whatsoever ,full 12 months refund. HMMMM.So much for that idea.
Jennifer
pickerington,#4Author of original report
Wed, September 22, 2004
I called Berkeley back on September 22nd, 2004, and the cust. serv. rep that I spoke to stated that, while my account did show the samples that were sent, there was (conveniently) no record of any monetary refund. Somehow, that was exactly what I expected to hear. Off to a supervisor I went. I was transferred to "Kenny", and I was reminded that I "do not qualify for the 12month guarantee". I hate hearing that over and over, after being told for a year that "everything would be ok". After lengthy hold times, he said he would credit through April (because NOW my refund information was appearing on my account - fancy that). When I asked for the amount, I was told that I would receive a refund of $140. This was not acceptable. I told him that "Troy" promised me a $175 refund. I was put on hold again while he called his "credit department", and "lucky me", they approved the $175 refund. It seemed that the previous refund was not submitted/processed by "Troy" the first time. I will wait a couple weeks, and probably have to call back when I don't get this refund either. It sickens me to think that I spent all of that money, ONLY because they promised I could get it back after a year, and now I've lost it. Has anyone come up with a solution to this ripoff, and/or a way to get our money back??? (Or a way to sue the pants off of them?)