Solid Snake
Bay Shore,#2UPDATE Employee
Fri, November 14, 2008
The geeksquad techs are not techs more like irresponsible kids, they are rip off theives that get another name everytime they get in trouble. as an agent I will tell you all flat out they dont know how to fix computers. the agent gimmick is ridiculous, they rely on 2 cds 1 called mri & 1 they use to do the custom tweaks called customizer. their spyware & malware removal service is a joke. They hook up the computers to what is called AJU (agent johnny utah) in which some 1 remotely "fixes your computer" which they call black op agents(they do a horrible job at fixing computers). well that is how geeksquad works. they are incompetent lazy & good at lying their rears off.
Pcoals
Marietta,#3Consumer Comment
Thu, November 13, 2008
I'm also in the process of dealing with Best Buy and their so called warranty. I noticed an ex-employee advised you to call the 1-888 number. I have called that number and lived on hold for hours at a time. They want help either. Good luck.
Kevin
Woodbridge,#4UPDATE EX-employee responds
Mon, November 10, 2008
Call 1-888 BEST BUY and let them know. Chances are (as most of the time happens).. the store isnt expecting your package, so they dont look for it. This is when it gets lost. If they don't know it's lost, they dont know to call you. Start taking down names every time you talk to a manager. Let them know you are contacting 1-888 BEST BUY for additional help. 1-888 BEST BUY will listen your side of the story.. and call the store for immediate action. Wish you the best of luck.