Complaint Review: Best Buy - Gilbert Az - Gilbert Arizona

first of all mac user i studied how the customerizer aka agent "tweaks" works making edits to the registry ya right does nothing other than cut the time down on installing kapersky or trend micro. i do work in a precint and the fact that without those 2 cds geek squad cannot fix a computer in which i said before leaves you "dead in the water". when ya get desperate hooking up a computer to AJU without the customers knowledge in which you are violating the privacy act by letting some yahoo in india fix it or the phillipines in a comical but futile way attempt to fix the customer machine in which those same ports are still opened after the machine is done so after the 30 days warranty is over so u can bilk customers for more $ and possibly steal info(like some hot female customers nudie pics and such) every precint has a machine where ya got them pics and such. you can do alot with that program logmein123. people on the 888 # all they do is take the complaints and foward s**t to the store in which the stores either do something about it or ignore it. or in some cases it goes up to coporate. what i see here mac user is a scam in which unqualified technicians do not know how to work on a machine in which they think 2 magic cds will fix it all and when something unexpected happens you dont know what to do. so before you start talking crap do your research very very well before u come on here talkin something you dont know.

Hmm... You Obviously DO NOT work in a precinct. The tools they give is are tools that get the job done in a shorter period of time to help with the ETA on things. You most likely will not be hired with no technical skills backing you, and it is not true that without the provided tools, we aren't able to do anything. The Customizer does an optimization in a quicker amount of time than doing it manually. We uninstall all of the crap trial ware that comes on the computer, we then go and edit the startup apps/ process set to start up when turning the computer on, and following that, we update the computer with the latest windows updates and apply agent Tweaks (which are registry edits to help the computer run at a higher speed). The MRI does LOADS for us, but without technical knowledge, it is practically worthless (which is probably why you think what you do). The computers provided by corp that we do data backups on(AKA Mule PC's) are constantly monitored to make sure that we are only doing out job, and not looking at data we aren't supposed to... Just because you have something against the corporation that employs you, does not mean you need to post things that aren't true. BTW, calling the 888 number will just get you on with someone who will try to calm you down over the phone. They are corporate, but their job is to just listen to your complaint, call the store at which the complaint was filed, talk to the manager about what they are going to do about it, and if the manager doesn't want to do anything about it, the person on the other end of the call will politely tell the customer sorry.

I am an employee and let me please explain. First of all, you have to understand that not one Performance Service Plan you purchase cover "Anything" (as stated in your report). The Service Plan brochure has more details listed inside (acts of God and such). Moving on, ADH (Accidental) Service Plans DO cover 1 battery replacement and 1 AC adapter replacement. However, these are handled in a different way. Fulfilling your 1 replacement HAS TO BE done with a separate service tag. The service tag pertaining to your replacement has the AC adapter UPS'ed directly to your home ( to make it easier for you might I add). Because the Agent did not do this until you picked your laptop up, you will have to wait 3-5 business days(standard UPS Ground) for you AC adapter to come in. With regards to your notebook, the waiting time on such repairs is typically 1-2 weeks (keep in mind the UPS next day shipping involved). "Art" didnt take the stance that I would have taken (try to explain to you the process and why everything took as long as it did), but I would have said that it was an acceptable level of service due to the process in which Geek Squad handles things. What I recommend when Clients are in similar situations as this one, is to purchase a universal AC adapter and return it when yours is delivered. On behalf of Geek Squad, I do apologize that this inconvenienced you. However, without this ADH Service Plan, it would have almost cost about the same to have it repaired (including labor). There is much more to the Service Plan that I know will make you feel better. With a better understanding of how things operate within Geek Squad repairs, I hope this helps.

I am an employee and let me please explain. First of all, you have to understand that not one Performance Service Plan you purchase cover "Anything" (as stated in your report). The Service Plan brochure has more details listed inside (acts of God and such). Moving on, ADH (Accidental) Service Plans DO cover 1 battery replacement and 1 AC adapter replacement. However, these are handled in a different way. Fulfilling your 1 replacement HAS TO BE done with a separate service tag. The service tag pertaining to your replacement has the AC adapter UPS'ed directly to your home ( to make it easier for you might I add). Because the Agent did not do this until you picked your laptop up, you will have to wait 3-5 business days(standard UPS Ground) for you AC adapter to come in. With regards to your notebook, the waiting time on such repairs is typically 1-2 weeks (keep in mind the UPS next day shipping involved). "Art" didnt take the stance that I would have taken (try to explain to you the process and why everything took as long as it did), but I would have said that it was an acceptable level of service due to the process in which Geek Squad handles things. What I recommend when Clients are in similar situations as this one, is to purchase a universal AC adapter and return it when yours is delivered. On behalf of Geek Squad, I do apologize that this inconvenienced you. However, without this ADH Service Plan, it would have almost cost about the same to have it repaired (including labor). There is much more to the Service Plan that I know will make you feel better. With a better understanding of how things operate within Geek Squad repairs, I hope this helps.

I am an employee and let me please explain. First of all, you have to understand that not one Performance Service Plan you purchase cover "Anything" (as stated in your report). The Service Plan brochure has more details listed inside (acts of God and such). Moving on, ADH (Accidental) Service Plans DO cover 1 battery replacement and 1 AC adapter replacement. However, these are handled in a different way. Fulfilling your 1 replacement HAS TO BE done with a separate service tag. The service tag pertaining to your replacement has the AC adapter UPS'ed directly to your home ( to make it easier for you might I add). Because the Agent did not do this until you picked your laptop up, you will have to wait 3-5 business days(standard UPS Ground) for you AC adapter to come in. With regards to your notebook, the waiting time on such repairs is typically 1-2 weeks (keep in mind the UPS next day shipping involved). "Art" didnt take the stance that I would have taken (try to explain to you the process and why everything took as long as it did), but I would have said that it was an acceptable level of service due to the process in which Geek Squad handles things. What I recommend when Clients are in similar situations as this one, is to purchase a universal AC adapter and return it when yours is delivered. On behalf of Geek Squad, I do apologize that this inconvenienced you. However, without this ADH Service Plan, it would have almost cost about the same to have it repaired (including labor). There is much more to the Service Plan that I know will make you feel better. With a better understanding of how things operate within Geek Squad repairs, I hope this helps.

I am an employee and let me please explain. First of all, you have to understand that not one Performance Service Plan you purchase cover "Anything" (as stated in your report). The Service Plan brochure has more details listed inside (acts of God and such). Moving on, ADH (Accidental) Service Plans DO cover 1 battery replacement and 1 AC adapter replacement. However, these are handled in a different way. Fulfilling your 1 replacement HAS TO BE done with a separate service tag. The service tag pertaining to your replacement has the AC adapter UPS'ed directly to your home ( to make it easier for you might I add). Because the Agent did not do this until you picked your laptop up, you will have to wait 3-5 business days(standard UPS Ground) for you AC adapter to come in. With regards to your notebook, the waiting time on such repairs is typically 1-2 weeks (keep in mind the UPS next day shipping involved). "Art" didnt take the stance that I would have taken (try to explain to you the process and why everything took as long as it did), but I would have said that it was an acceptable level of service due to the process in which Geek Squad handles things. What I recommend when Clients are in similar situations as this one, is to purchase a universal AC adapter and return it when yours is delivered. On behalf of Geek Squad, I do apologize that this inconvenienced you. However, without this ADH Service Plan, it would have almost cost about the same to have it repaired (including labor). There is much more to the Service Plan that I know will make you feel better. With a better understanding of how things operate within Geek Squad repairs, I hope this helps.

i will tell you that if you want to get results from best buy. if u got their credit card close that sucker. tell the 888 # what happened but also forewarn them if action is not taken within a reasonable a mount of time (get names of alll people u talk to) go to your local news station. Best buy would have a hard time trying to cover that up. also for all of you who didnt know. without their 2 cds called the MRI & customizer cds(aka agent tweaks) they are useless and dont know what to do. MRI is how they do their diagnostics, the cuztomizer they tell you tweaks your system for performance. it does absolutely nothing and its an excuse to rape you for more $$. if your computer is badly trashed and is able to go on to the internet they hook your computer up to something called AJU aka agent jonny utah. where some yahoo from india or another country in that area connects to your computer & 'attempts' to fix it which they are probably stealing ur info and they never tell you that which is a violation of the privacy act. It opens up ports within your system while you are on the internet so they can trash your system after u get it back so they can rape you for more $$$. geek squad agents have no sort of i.t. training what so ever and are trained to b.s. the customer. and say anything to get the customer for every $$ they can get with tactics that are just plain wrong. as for the service center they are just as brainless they psp service plans are sold by best buy for AIG. well thought this info would be useful. also back up your data before u bring it to them they have a nasty habit of if u got pictures and stuff u dont want people to see including videos will make a copy of it and watch it for fun in the back. in which it ends up on 4chan.org.

The Geek Squad tried to rip me off also. They tried, I repeat tried to tell me that my kids went on a website that caused my problems with my computer. In turn, it was the hard drive was bad, i am now on Hard Drive #3 with this laptop. The Geek Squad member treated me like an idiot, and told me it would cost me $139 to fix my laptop, even though I had the extended warranty. Unnecessary services. Just go to the store if you have a problem, and ask for the manager in charge. If you have a Best Buy Credit Card, threaten to close the account, also. The above person is right, the whole bees and honey bit, but it still shouldn't be this way. I don't care whether you make $10/hr or $1,000/hr, service should be blind, as well as how hard you work. Remember, these Geek Squad guys at $10/hr are computer nerds who can't hack it as I.T. guys in the real world, in real businesses. This is their way of taking out their frustrations, on the consumer. Shame on them.