- Report: #240017
Complaint Review: Best Buy Golf Supply - Orangevale California
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Best Buy Golf Supply
8745 Pathfinder Orangevale, 95662 California, U.S.A.
Phone:
877-209 6381
Web:
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Best Buy Golf Supply Lousy Customer Service, No responses, No products, Fraud Orangevale California
I found some components for irons I wanted. Web site stated components ship the same day if ordered before noon PST. It has been over 12 days, with lots of emails back and forth. Excuses "Waiting on 1 6 iron, will be here tomorrow", etc. etc. etc. After 2 responses, they stopped responding. I have called to cancel order, just got a voicemail, also sent in email to cancel. I buy stuff ALL THE TIME on the internet, and this is by far the lousiest service EVER. They will go out of business with this kind of help. DO NOT BUY FROM HERE. There are plenty of competitors who will deal with you honestly. I really wish I had done my normal google search on their name first. I guess I have gotten used to normal good service. NEVER AGAIN. They never charged my credit card (YET!!!), so that is the only good thing I can say.
Paul
McKinney, Texas
U.S.A.
Paul
McKinney, Texas
U.S.A.
4 Updates & Rebuttals
Ken
Orangevale,California,
Very sorry for any inconvenience
#2UPDATE Employee
Tue, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
Ken
Orangevale,California,
U.S.A.
We are a volume dealer
#3UPDATE Employee
Sat, July 07, 2007
Sir you really do not get it do you. We sell thousands of sets heads. We have customers that purchase 100 sets at a time we have customers that order 1. We import all our heads from overseas foundries and have containers of products brought to the U.S we do our very very best but we are not perfect nor are you. We 50 complaints out of over 200,000 orders that is .25 of a percent that is nothing. Take a look at Walmart,Best Buy,Kmart and decent retail store. It is sad that customers like you come on here a badger a company. How about everytime you make a mistake a deduct your pay check how would that feel when you work as hard as we do then you might understand. All the best to you carma is a wonderful thing....
Paul
McKinney,Texas,
U.S.A.
Excuses, Excuses
#4Author of original report
Wed, March 28, 2007
If all that is the truth, don't put on your website that components ordered are shipped the same day. I would have NEVER ordered from this place knowing that they were just a pass through for direct ordering to china. They did finally cancel my order, ONLY after filing this complaint. I ordered from another place, shipped the SAME DAY I ordered it, and got it yesterday - PERFECT SERVICE - unlike this place where every problem is MY FAULT and I should just understand how hard it is to run an internet business. DON'T BUY FROM HERE - YOU WILL BE SORRY.
Ken
Orangevale,California,
U.S.A.
We have responded to your email..
#5UPDATE Employee
Sat, March 24, 2007
Paul, First of all we service over 55,000 club builders and processed over 187,000 orders in 06. We import these direct from overseas it is all over the site. We informed you via email we were waiting on 1 of the heads. Products are shipped via ocean shipment which takes 15-25 days to arrive to US port. Then we wait for customs clearance. We do our best to accomodate the world with our products. I think it is pretty funny how any one can get on here and post anything about any one or any company. You must say this is a credible source i do not think so since half of these posts are from competitors....We are a positive company negative is everywhere in the world we do not let the small things bother us. We just work hard and do our very best to satisfy everyone we can. We can not make everyone that is impossible. Take a look at any volume company. Sorry you had to mean to company we did nothing to you.
