- Report: #546932
Complaint Review: Best Buy - HSBC Retail Services - City of Industry California
Reported By:
Debora -
Mission Viejo, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Best Buy - HSBC Retail Services
PO Box 60148 City of Industry, 91716 California, United States of America
Phone:
8003650292
Web:
Categories:
Business Rating:
(0)
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Best Buy - HSBC Retail Services Online Late Charges Insane City of Industry, California
I have spent literally hours trying to clear up Best Buy payment issues. After promising to change payment schedule from 1st to 10th of cycle, with confirmation, I was told this was not possible the following month after calling back again--thus receiving late charges AGAIN. After paying ONLINE, ONTIME, was then told that payments could not be posted for 2 days, thus being late again, even though payment was made on time. Again, after a phone call, was reminded that payments, even online direct, could not be posted after something stupid like 4 pm and take 2 days to process. Customer Service agent said she would lift late charge when she saw my posted payment. Surprise, surprise, I open this month's bills--no credit--just another late charge. Seriously irritating/frustrating as I have always been conscientious and am extremely angry with their policies.
