- Report: #358775
Complaint Review: BEST BUY - Bay Shore New York
-
Author Confirmed
Why?
BEST BUY
1851 Sunrise Hwy Bay Shore, 11706 New York, U.S.A.
Phone:
631-969-4306
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
This really stinks...
Read the return policy at the end.
Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from
'Best Buy'. They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't give me my money back!!!
Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'
It's my money!! I paid in cash! I want to buy a different brand.. Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.
I said, do you read the front or back of your receipt?
She said well, the front! I said so do I, I want to talk to the Manager!.
So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He said Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card,
I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card!
Then I would of canceled the transaction. Maybe
I would of gotten all my money back including your stupid fees! He didn't say a word!
I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy
It's true! read it for yourself!!
Best Buys return policy
Skycaster
High Point, North Carolina
U.S.A.
Read the return policy at the end.
Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from
'Best Buy'. They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't give me my money back!!!
Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'
It's my money!! I paid in cash! I want to buy a different brand.. Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.
I said, do you read the front or back of your receipt?
She said well, the front! I said so do I, I want to talk to the Manager!.
So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He said Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card,
I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card!
Then I would of canceled the transaction. Maybe
I would of gotten all my money back including your stupid fees! He didn't say a word!
I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy
It's true! read it for yourself!!
Best Buys return policy
Skycaster
High Point, North Carolina
U.S.A.
5 Updates & Rebuttals
Blamegame
Andover,Minnesota,
U.S.A.
Breathe....
#2Consumer Comment
Fri, September 05, 2008
If you don't read your receipt - would you have listened to an employee rattling off all the things you need to look out for? This return policy is plastered everywhere. They do not just return it to the shelf. Do you know anyone that will pay full price for an open box? The restocking fee is designed to recoup the money they loose by placing an open box back on the floor. I agree Best Buy could have handled it more gracefully, but expecting them to bend the rules (and the bend these rules for everyone else) kinda negates the purpose for the rule anyway. I am also assuming you were a tad hostile while in the store as well. At least they let you return it. Target won't take it back at all.
Matt
Winnetka,Illinois,
U.S.A.
Info from BB's website for in-store return policy...
#3Consumer Comment
Tue, August 05, 2008
I checked on Best Buy's website for the in-store return policy and here is an excerpt on Restocking Fees and Refund methods. I know neither really help you now but is good info for anyone else that is looking to return an open item to BB. Restocking fee A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law. Refund method Refund will be in the same form as original purchase. Exceptions: Cash, debit or check purchases over $250 will be refunded in the form of a mail check within 10 business days of return.
Ryan
Nope,District of Columbia,
U.S.A.
Just to clarify
#4UPDATE EX-employee responds
Tue, August 05, 2008
There is not a restocking fee on every product. There is only a restock fee on laptops (not desktops), radar detector's, GPS, cameras/camcorders only! All of these products have one thing in common- they are items people use (like on vacation) then return for a refund. Best Buy is only trying to even the playing field a little by trying to eliminate this "rental" purchase. So if you open a television, there is no restocking fee.
Jpeterson
Marina Del Rey,Colorado,
U.S.A.
Restock Fee
#5Consumer Comment
Mon, August 04, 2008
I just wanted to agree with Tom. The restock fee is because they now need to discount it to sell it. Say you are buying a TV for $2,000 are you going to pay the brand new price for one that you can see has been clearly opened and returned? Nope you are going to say I want one that is brand new, check another store. Even if they take the 15% off that they charged to restock it, you probably won't even pay $1,700 just because people automatically think if someone brought it back there must be something wrong with it and I don't want to deal with it over $300. It is common sense why there is a restock fee on such big ticket items because someone can buy a GPS go on a week long trip use it and return it with no penalty. They know this so they charge for you for it. Same thing with a TV. You can buy a big screen for the superbowl and just return it when the game ends. The item is now used so no one will pay brand new price. We are lucky they even give us our money back on items like this and don't do exchange only if you don't like the item.
Tom
Cinnaminson,New Jersey,
U.S.A.
Restock fee is NORMAL
#6UPDATE EX-employee responds
Mon, August 04, 2008
You yourself stated you returned the item because you didn't like how it performed a certain feature. The unit was not defective or broken in any way. ANY retail store will charge you a restocking fee for returning a perfectly fine product. If the GPS was damaged or defective, you would have been able to get a replacement without a restocking fee. Again, this is a normal practice for any retail store. This prevents people from buying a product and simply testing it out to see if they like it or not and then returning it. And no, Best Buy will NOT simply place the product back on the shelf and resell it at regular price. They will have to sell it as an "OPEN BOX" item at a discount. The restocking fee is to cover the price drop to sell as an open box item. This report is not a ripoff because first, all you had to do is open your eyes in the store. Best Buy's return policy is on big signs at the front of every store. Go back to the store and you'll see it. Also, if you looked at the back of your receipt, you would have seen it too. You have no excuse not to know about the return policy. Yes, I did work for Best Buy about 8 years ago and left because management at my particular store was a mess and I got a better job offer. I do shop at Best Buy as well as many other retailers. Pay attention next time.
