- Report: #221023
Complaint Review: BEST BUY - BLAINE Minnesota
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Author Confirmed
Why?
BEST BUY
NORTHTOWN MALL BLAINE, 55434 Minnesota, U.S.A.
Phone:
763-780-8668
Web:
N/A
Categories:
Business Rating:
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BEST BUY VERY POOR CUSTUMER SERVICE ripoff BLAINE Minnesota
I had problems on Wednesday, Nov 15th while trying to make a purchase at this store. It took well over a half hour for them to complete the transaction. There was also confusion and miscommunication regarding how the item would be shipped. I was told 3 three different things about the shipping including, "I have no idea how it works." Because they had to reverse one transaction and do it over, I asked if my checking account would be debited twice, I was told "no."
Fool that I am, I beleived her, and mailed off a couple of bills when I got home. Now, there is money, that belongs to me, in my account that I cannot use for 2 to 7 days. I spent a long time trying to talk to a couple of managers, etc about the debit and the shipping. They spent a long time trying to prove I was wrong and bascially covering their butt, which I could try and understand because I am sure they are underpaid and don't care. I was very disappointed in the service.
Obviously they have training issues because the employees, even with over 3 years of working for the company do not know the answers and take care of complaints. I think it would be not worth the effort to call their corporate office, because they obviously are trained to try and make their customers look like the bad guy. While at work, when I mentioned my story to other co-workers, two of them told me that they have gone through the same thing with Best Buy. One of them at the same store I was at in Blaine. They have no complaints about the product, but the customer service is terrible.
Everyone is nice until you have a complaint, then they are trained to make you look like a liar.
Joann
Blaine, Minnesota
U.S.A.
Fool that I am, I beleived her, and mailed off a couple of bills when I got home. Now, there is money, that belongs to me, in my account that I cannot use for 2 to 7 days. I spent a long time trying to talk to a couple of managers, etc about the debit and the shipping. They spent a long time trying to prove I was wrong and bascially covering their butt, which I could try and understand because I am sure they are underpaid and don't care. I was very disappointed in the service.
Obviously they have training issues because the employees, even with over 3 years of working for the company do not know the answers and take care of complaints. I think it would be not worth the effort to call their corporate office, because they obviously are trained to try and make their customers look like the bad guy. While at work, when I mentioned my story to other co-workers, two of them told me that they have gone through the same thing with Best Buy. One of them at the same store I was at in Blaine. They have no complaints about the product, but the customer service is terrible.
Everyone is nice until you have a complaint, then they are trained to make you look like a liar.
Joann
Blaine, Minnesota
U.S.A.
2 Updates & Rebuttals
Joann
Blaine,Minnesota,
U.S.A.
sure i have to take care of it
#2Author of original report
Sat, November 25, 2006
It was not the fact that it happened. It happened after i was told it would NOT happen. Now, if a business makes a mistake, the consumer has to take the steps to correct it. At first, they thought I was debited twice by accident. They told me I had to go the store with the receipt to straighten it out. Why should someone have to come to the store, wait in line, and go out of their way when the business made the mistake? I know for a fact that they can do it over the phone. After I explained that one of the debits would be off after time, but was wondering why it happened at all, they acted like it was not big deal.
Kristy
Beverly Hills,California,
U.S.A.
how to get your $$ back ASAP
#3UPDATE EX-employee responds
Wed, November 22, 2006
Contact your bank. explain the duplicate charge, some will immediately release the funds. others will require you be in the store and do a conferance call with the store employee to basically agree and do it over the phone. part of the problem here isn't Best Buy. it's how the Credit/debit system actually works. credit postings back to card generally take 48-72hrs to showup. the store doesn't control that.
