Joann
Blaine,#2Author of original report
Sat, November 25, 2006
It was not the fact that it happened. It happened after i was told it would NOT happen. Now, if a business makes a mistake, the consumer has to take the steps to correct it. At first, they thought I was debited twice by accident. They told me I had to go the store with the receipt to straighten it out. Why should someone have to come to the store, wait in line, and go out of their way when the business made the mistake? I know for a fact that they can do it over the phone. After I explained that one of the debits would be off after time, but was wondering why it happened at all, they acted like it was not big deal.
Kristy
Beverly Hills,#3UPDATE EX-employee responds
Wed, November 22, 2006
Contact your bank. explain the duplicate charge, some will immediately release the funds. others will require you be in the store and do a conferance call with the store employee to basically agree and do it over the phone. part of the problem here isn't Best Buy. it's how the Credit/debit system actually works. credit postings back to card generally take 48-72hrs to showup. the store doesn't control that.